NAME CHANGES, GUEST CANCELLATIONS, REFUNDS: Reservations and package components are non-transferable. We will make a reasonable effort to accommodate changes to Guest names prior to departure provided that at least one member of the originally-booked party travels; however, we reserve the right to pass on to you any third party costs (such as from airlines or Suppliers) we incur in so doing. You may cancel by telephone or in writing. The time of cancellation will be the date upon which we receive notice from you.
If you fail to execute and return the Adventure Travel Agreement (see below) to us no later than 14 calendar days after booking, it will be deemed a cancellation by you. If you make changes to the vacation commencement date or chosen vacation, it will be deemed a cancellation by you. If you cancel, amounts paid, minus cancellation fees and nonrefundable amounts, will be promptly refunded. Unless stated otherwise in your Guest Confirmation, the following cancellation policy shall apply: regardless of when you book, your US$300 deposit is refundable for 14 calendar days after original booking, notwithstanding the following cancellation fees, calculated in calendar days prior to vacation start date and irrespective of resale by us:
90 days or more: US$300 per person;
60-89 days: 25% of the land package price;
30-59 days: 50% of the land package price;
0-29 days: 100% of the land package price. No refunds will be made in the event of interruption or cancellation by you after the vacation start date. All appropriate refunds will be made in U.S. dollars directly to your credit card, via check or through your
travel agent (if applicable). We will not be responsible for the receipt of refund monies by you from your travel agent, some of whom may withhold an agency cancellation fee. The cancellation terms above apply only to the land package price and exclude, among other things, cancellation charges from air carriers. Please see Vacation Protection Plan and Adventure Travel Agreement, below.
