OMG !!! My husband got through on DVC and got the 4 tickets we needed for Robert Irvine while I was still working with the escalation department for Disney Dining. That CM finally went for help to the technical people as I'd been asking for 45 minutes and came back to say they gave her a tip, they should use my name and AP # to look for availability. WHAT? I gave that to the first CM an hour ago!!! So she COULD have finally booked for me but I was able to tell her forget it, my husband called, got put on hold, and got an excellent DVC CM in the time I was trying to work with Disney Dining. If they tell you something isn't available, make sure you aren't dealing with an idiot who didn't put your AP number and name in the system to start with !!!!!
I KNEW there was no way it had sold out in the first 27 minutes when there were so many people being put on hold and not even getting through. I wasn't positive by the time it was more than an hour since booking began and I still wasn't able to book. The escalation dept CM said she'd "put in a report" about the issue I had but who knows if she will or not. In summary, I ran into the first CM who had no clue, that person's supervisor who had no clue, AND the escalation dept lady who had no clue. The only one who DID have a clue was the person in IT who gave them the tip finally that they needed to use my name and AP number in the system to find the available tickets for Robert Irvine. And by then my husband had gotten through to DVC and was in the process of booking our tickets.
If they tell you no availability, don't believe them until you KNOW they have processed everything perfectly and they can SEE that all the seats are taken. I know better so that is why I didn't give up when the first CM told me there were no seats available.
