This is a shame, particularly because so many CMs are so great with special needs kids. All I can think is that perhaps these were CP CM's who didn't know how to react? Especially a shame because you were there, and they
We are at BCV and for the most part everyone has been great and things are definitely smooth. However, we are traveling with our special needs grandson and haven't felt that "magic" others are feeling with the activities. For example, we took him downstairs to play and there were 3 cast members in the room and only 2 other kids. Our guy went to play hungry hippos with the 1 cm and another child, while the other cm was playing jenga with another child. As soon as the other child stopped playing hungry hippo, the cm left to sit in a chair. Ok, no big deal. I'll play with my guy. Then the 2 cm's begin playing jenga together with the other 2 kids until those kids leave. So far, no big deal. However, those 2 kids leave with their dad and this is what happens - 1 leaves the room, 1 remains in his chair, and the other goes off in a corner on her phone. I found this pretty rude so we ended up taking him to the main lobby. Is it really so difficult to treat a special needs child the same as other children? Sure he's different in some neurological ways, but he's still a kid who loves the attention of a Disney cm, especially playing games.
Anyway, not going to let it define the trip. The rest of the trip and this hurricane experience has been positive. Just need to work on that special needs training, Disney. I plan to write a letter and offer some suggestions.
i have to say my child has autism and my niece has cerebral palsy who travel with us down there all the time. NEVER have i ever had a problem. cast members go out of the way to connect and make it magical. even booking helps with reservations..i would say that am very sad you had that experience but it is not the normal for them. There's always One Bad Apple in a bunch doesn't make the bunch bad just makes that one apple bad.