We just got back too. We had a wonderful time, but WL was the worst part. We were at Poly the whole trip but had such a great time that we wanted to add a night. Poly was booked so we booked the one night at WL. It was awful! The lobby was beautiful, but that’s it. I completely agree about the room & ours was also filthy including poop left on the toilet seat that wasn’t ours! I had always wanted to stay there & it was one we had never done. But, it’s off the list now. I’m just just glad we figured that out before we booked a long stay there. Might have been a fluke, but it’s a chance we won’t take now. Transportation there was also absurd & our nature view just resulted in hearing boats all hours of the night & early morning. We will most likely go back that same time next yr b/c despite the crowds are trip was wonderful, but it won’t be at WL for sure.
ETA: We were there with friends, but only had a few FPs & ADRs with them. They were part of a large group of 10 or more. That’s when we had issues when we were part of that large group. The Plaza took over an hour to seat us with ADRs AND then another 1.5 hours to eat. Wasted almost 3 hours eating! We had a similar experience with our large family group in Feb. I think that is part of the issue now. The changes have made a lot of experiences not condusive to large groups, but then they advertise themselves as the family experience so more & more large groups are going together. It was much easier & more pleasant for DH, DS & I to do everything we wanted.