Disney's Club Level (CL) Information & Questions

WOW! Your pictures are amazing as always! We are doing the Star Wars half marathon in April and staying at GF SL....I hope they also have some snacks like this in the morning before we head out! Thanks for the review!

Thanks! I’d be lying if I said I hadn’t already peaked at the Star Wars runD page to see if it was sold out (it’s not). :scratchin
 
We just checked out of our BWI garden cottage today. These continue to be my favorite rooms in all of WDW...H and I joked that we’d be quite happy if we just moved in there and never left! We were in room 1202. :). I’ll post photos shortly...they are all too large to upload so my H is going to resize them for me so I can post them.

As for the CL service, the Sunday brunch spread and omelette bar were amazing. We made it to breakfast every day, but only once for dessert and afternoon snacks, and we never made it to the evening appetizers. Service was great except for this morning...they seemed to be struggling, perhaps due to being short staffed? We arrived at the lounge at 9:10 and left at 9:50 and there were tables with several dirty plates that were never taken away. Also, there were two dishes (looked like some kind of scrambled egg dish and perhaps pancakes?) that were empty upon our arrival and were never replenished in the 35 minutes we were there. :(. It reminded me of what a PP said about how different the offerings could be depending on the time you happened to be there. I really thought those dishes would be replenished because when we arrived there was still 80 minutes left of breakfast service, but they never were. I could only tell what had been there because there were bits of it dropped on the counter near the hot plates that held those dishes (and that never got cleaned up either).

Anyway, we absolutely adored our stay at the BWI, and my H said, “We should just always stay in a garden cottage from now on.” They are just so peaceful and quiet, and you really feel secluded and like you’re in a home rather than a hotel room. We didn’t mind taking the short trip back and forth to the lounge...to us it was worth it for the privacy, the gorgeous room, and the soaking tub that we used every night...worked wonders on our tired feet and calves. :)
 
Hi again everyone! Sorry it’s taken me over a day to write back...this trip has been crazy busy and this is the first chance I’ve had to really sit and type something out...and unfortunately I think what we experienced is related to the issue @CogsworthTN is dealing with.

So yesterday we finally broke down and decided to try to get help with our FP modification issue from a CM. The CL CM at the Boardwalk looked up our FP+ and confirmed that indeed the CM who booked our FP+ at the 90 day mark had booked them all as CL FP, which was why we couldn’t modify them. He said that only DSS could modify, but he could cancel...so we had him cancel the 3 EP FP+ we didn’t want to use and went back to our room to call DSS.

So the story DSS gave us was this...the CM said if you are an AP who already had 7 days of FP reserved, you couldn’t reserve any additional future FP+ in a standard way. Because we booked 90 days in advance for our current trip, AND when we booked these CL FP+ we had not yet gone on our December 2018 trip and used up the FP we booked for it, we fit that profile of being unable to book any “regular” FP+. So when the DSS CM booked our FP+ for us at 90 days, she never told me that the only way she could book our “free” FP+ at that time was to actually book them as CL FP+...which, like I said, I was never informed of, and which meant that we were unable to modify them. What that also meant was that MDE didn’t think we had any “free” FP+ already booked...which explains why it was allowing me to book 2 more on top of the 3 we already had. Theoretically this would’ve been great, because it meant we could’ve actually had 9 FP+ pre-booked if we’d known about this in advance. But obviously we didn’t know, and it was actually a big inconvenience because MDE wouldn’t allow us to overlap any of the times with each other...so in effect, it meant that 9 straight hours of time would’ve had to be booked. And the 3 hour chunk in the middle of the day was taken up by the EP FP+ we didn’t want to use. :(

Sooo...all that to say...super weird glitch. Really unfortunate no one bothered to tell us we couldn’t modify them because of the 7 day AP FP rule. Still not sure I fully understand it, lol. As an aside, we’ve been here since Saturday, and MDE was fine the first two days but has been horrendous since then with crashes, not showing any of our FP+, having a lot of “sorry” and Olaf messages...it’s been pretty frustrating. Other people we’ve talked to in the parks have been frustrated with it too.

@CogsworthTN , you might try calling DSS and booking the CL FP if you’re staying CL at the GF, because they can definitely get around the 7 day rule that way (as they apparently did with our FP), but you unfortunately won’t be able to modify them yourself.

Hope this helps someone! :)

I am so sorry you have experienced difficulties while on vacation. Please do not think I am shooting the messenger here, but I am not to happy with how this fast pass shake up/change is affecting everyone. I really think they might be misunderstanding the 7 day rule. My goodness if a family is coming to Disney and spending $$$ for a 7-8 day club level stay, they should be able to reserve fast passes for the trip. This really stinks that now in order for us enjoy our trip with my Dad , we will have to shell out more money. Ugh, I don't think I will be be renewing my Annual Passes. At least if I bought tickets I could make my fast passes. >:(:oops:o_O
 
I am so sorry you have experienced difficulties while on vacation. Please do not think I am shooting the messenger here, but I am not to happy with how this fast pass shake up/change is affecting everyone. I really think they might be misunderstanding the 7 day rule. My goodness if a family is coming to Disney and spending $$$ for a 7-8 day club level stay, they should be able to reserve fast passes for the trip. This really stinks that now in order for us enjoy our trip with my Dad , we will have to shell out more money. Ugh, I don't think I will be be renewing my Annual Passes. At least if I bought tickets I could make my fast passes. >:(:oops:o_O
I totally agree with you. As you put it in the other thread, you're basically being penalized for having an AP in your situation. I can't remember from your other post...have you already talked to both DSS and a CM at the GF CL? I would think/hope/expect that they should be able to do something for you...and I would be really upset if they couldn't/refused to! You are right...you shouldn't have to pay an extra $50/pp/per day just to get what you should be able to get for free!
 
I totally agree with you. As you put it in the other thread, you're basically being penalized for having an AP in your situation. I can't remember from your other post...have you already talked to both DSS and a CM at the GF CL? I would think/hope/expect that they should be able to do something for you...and I would be really upset if they couldn't/refused to! You are right...you shouldn't have to pay an extra $50/pp/per day just to get what you should be able to get for free!

We will be staying at the GF RPC for the second part of our March30-April 6 split stay. I will talk to someone then; probably several people. I am praying someone will have a solution to this. I guess I wouldn't be so upset if it only affected DH and myself, but the trip with my Dad is special. I lost my Mom to early Alzheimer's five years ago, so I am trying to make this trip extra special for Dad as a way to celebrate him being finished with radiation treatments and hopefully having more years with me.
 
Not really sure how I feel about the news released today that this summer, a new Bibbidi Bobbidi Boutique location will be going in in the current Ivy Trellis Salon (salon will be relocated to Senses). While it’s exciting, I feel like the main building is going to be more crowded and noisier (especially for those staying RPC!). I’m worried this may affect the relative serenity I was hoping for during our September RPC stay. Any input? Am I overreacting?
TIA!
 
Not really sure how I feel about the news released today that this summer, a new Bibbidi Bobbidi Boutique location will be going in in the current Ivy Trellis Salon (salon will be relocated to Senses). While it’s exciting, I feel like the main building is going to be more crowded and noisier (especially for those staying RPC!). I’m worried this may affect the relative serenity I was hoping for during our September RPC stay. Any input? Am I overreacting?
TIA!

Probably! :goodvibes BBB takes appointments. I doubt it’s going to be over run with walk in families looking to spend hundreds of $$$ for their services. And the space is not super big, they will have limited capacity for clients. With all the traffic already in the lobby, heading to 1900 Park Faire or visiting at Christmas, Easter etc, I don’t see this having much impact.

The lounge is really peaceful despite all the activity in the lobby. we have stayed there in September several times. Except for the band & piano, you really don’t hear much of anything from the lobby.
 
Probably! :goodvibes BBB takes appointments. I doubt it’s going to be over run with walk in families looking to spend hundreds of $$$ for their services. And the space is not super big, they will have limited capacity for clients. With all the traffic already in the lobby, heading to 1900 Park Faire or visiting at Christmas, Easter etc, I don’t see this having much impact.

The lounge is really peaceful despite all the activity in the lobby. we have stayed there in September several times. Except for the band & piano, you really don’t hear much of anything from the lobby.

Thanks for your reply! :-) We’ve stayed RPC at Christmas time, and while magical, we said we never would again as it was so busy/noisy in the lobby. We visited GF a few weeks ago and LOVED how quiet it was. It’s good to hear you don’t think it will be that different in September, even with BBB. And it sure does make a couple of BBB appts for my little ones convenient...:rolleyes1
 
TLDR, sorry.

I’ve lost track of the exact specifics as it relates to some of the FP discussion above, but just for the benefit of casual readers who are AP holders with multiple WDW-resort visits booked in close proximity...for AP holders, length of WDW resort stay FP booking benefits override the AP max 7 days of booked FPs rule. It doesn’t matter if it’s one WDW-resort stay or multiple WDW-resort stays.

Any CM who says you won’t be able to book more than 7 days of FPs with an AP regardless of your length of WDW resort stay(s) is not understanding how the length of stay booking benefit windows interact with the MDE system, even when multiple reservations within the 60 day window are involved. It doesn’t surprise me that many CMs would say this though, as the “7 days of max FPs with an AP” is a rule and is pretty clear in WDW materials - it just doesn’t apply when WDW resort stay booking windows are involved.

Granted, there are certain sets of circumstances that CAN trigger max FP rules to come into play when trips are booked in close date proximity to each other.

An on site stay with FPs booked, off site stay with FPs booked, and another on site stay with FPs booked can trigger max FP rules - the off site stay with FPs booked is the cause. This is one of the more common causes of issues.

The 90-day paid FP program (if applicable) can create some weird issues as well and is sort of its own animal as it relates to the topic.

A stay at a ‘good neighbor’ hotel (one that has 60-day FP benefits) in various combinations with other WDW resort stays in a 60 (+/-) day period can potentially cause issues in some circumstances as those reservations can interact a bit differently with the MDE system than a real Disney resort.

So, whenever two (or multiple) trips do create an AP max 7 days of booked FPs situation, the details and exact circumstances of one’s trips/booked FPs really come into play. Resorts, number of days with booked FPs, exact dates, etc.

FWIW, none of the recent FP changes have impacted any of the above.

To test to be sure nothing has changed, just now I made 3 resort reservations that cover the next 67 days (24 WDW resort days). I booked FPs for all 24 days with no issues.

All of this FP stuff gets tested/discussed ad nausea (by people much smarter than me) on the Theme Parks Attractions & Strategies board. While many CMs do the best they can with the information and training provided, in many circumstances DISers and other similar fan sites have a better understanding of the many different nuances and layers involved with FP booking windows, MDE limitations, how it works with multiple trips, etc.

Sorry - long post, just didn’t want anyone with APs and multiple close trips (edit, specifically, WDW-resort stays) totaling over 7 park days to think something is different or should be stressed about booking FPs.

To summarize... an AP holder with multiple WDW resort stays in close proximity will have no issues booking FPs for entire length of all the stays. An AP with other combinations of circumstances (eg, an off site stay in the mix somewhere, possibly the 90 day program, or other select circumstances), 7-day max FPs rules can potentially come into play.
 
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TLDR, sorry.

I’ve lost track of the exact specifics as it relates to some of the FP discussion above, but just for the benefit of casual readers who are AP holders with multiple WDW-resort visits booked in close proximity...for AP holders, length of WDW resort stay FP booking benefits override the AP max 7 days of booked FPs rule. It doesn’t matter if it’s one WDW-resort stay or multiple WDW-resort stays.

Any CM who says you won’t be able to book more than 7 days of FPs with an AP regardless of your length of WDW resort stay(s) is not understanding how the length of stay booking benefit windows interact with the MDE system, even when multiple reservations within the 60 day window are involved. It doesn’t surprise me that many CMs would say this though, as the “7 days of max FPs with an AP” is a rule and is pretty clear in WDW materials - it just doesn’t apply when WDW resort stay booking windows are involved.

Granted, there are certain sets of circumstances that CAN trigger max FP rules to come into play when trips are booked in close date proximity to each other.

An on site stay with FPs booked, off site stay with FPs booked, and another on site stay with FPs booked can trigger max FP rules - the off site stay with FPs booked is the cause. This is one of the more common causes of issues.

The 90-day paid FP program (if applicable) can create some weird issues as well and is sort of its own animal as it relates to the topic.

A stay at a ‘good neighbor’ hotel (one that has 60-day FP benefits) in various combinations with other WDW resort stays in a 60 (+/-) day period can potentially cause issues in some circumstances as those reservations can interact a bit differently with the MDE system than a real Disney resort.

So, whenever two (or multiple) trips do create an AP max 7 days of booked FPs situation, the details and exact circumstances of one’s trips/booked FPs really come into play. Resorts, number of days with booked FPs, exact dates, etc.

FWIW, none of the recent FP changes have impacted any of the above.

To test to be sure nothing has changed, just now I made 3 resort reservations that cover the next 67 days (24 WDW resort days). I booked FPs for all 24 days with no issues.

All of this FP stuff gets tested/discussed ad nausea (by people much smarter than me) on the Theme Parks Attractions & Strategies board. While many CMs do the best they can with the information and training provided, in many circumstances DISers and other similar fan sites have a better understanding of the many different nuances and layers involved with FP booking windows, MDE limitations, how it works with multiple trips, etc.

Sorry - long post, just didn’t want anyone with APs and multiple close trips (edit, specifically, WDW-resort stays) totaling over 7 park days to think something is different or should be stressed about booking FPs.

To summarize... an AP holder with multiple WDW resort stays in close proximity will have no issues booking FPs for entire length of all the stays. An AP with other combinations of circumstances (eg, an off site stay in the mix somewhere, possibly the 90 day program, or other select circumstances), 7-day max FPs rules can potentially come into play.

:thanks: You have calmed my anxious mind. I love Cogsworth so much, I think I might be developing his worrying personality.

You are truly the anchor that holds us all and Guides us to amazing Disney trips and knowledge. Thanks for your recent Yacht club review. We are staying there the first part of our trip this April. Four more weeks to go. :dogdance:
 
.

To test to be sure nothing has changed, just now I made 3 resort reservations that cover the next 67 days (24 WDW resort days). I booked FPs for all 24 days with no issues.
YOU DA MAN! I appreciate the hard data (3stays, 24 days of FPs just to test!). Like you, I also trust DISers way more than CMs, which is why I always check the stickies.
 
To summarize... an AP holder with multiple WDW resort stays in close proximity will have no issues booking FPs for entire length of all the stays. An AP with other combinations of circumstances (eg, an off site stay in the mix somewhere, possibly the 90 day program, or other select circumstances), 7-day max FPs rules can potentially come into play.

Sorry, I'M confused. Are you saying that if you book the 90 CL FP+ at 90 days, you will only be able to book 7 days of reg FP+ for your onsite trip if you have an AP? regardless of a longer stay?

OR

are you just saying that you may experience problems with the 7 day max FP+ rule, but that it can be fixed by DSS?

OR

something completely different?
 
Sorry, I'M confused. Are you saying that if you book the 90 CL FP+ at 90 days, you will only be able to book 7 days of reg FP+ for your onsite trip if you have an AP? regardless of a longer stay?

OR

are you just saying that you may experience problems with the 7 day max FP+ rule, but that it can be fixed by DSS?

OR

something completely different?

How things react with the extra FP 90 day program is less clear / not as well-documented given the much much smaller guest count using the program, and even fewer that report their experiences. It’s also much harder and borderline impossible to test since the booking and cancelling process is laborious.

Generally speaking, there’s no basic reason why it should act
differently than two regular length of stay FP bookings, but you see occasional reports like the PP upthread where DSS ‘had to do something different to book them’, but what that is or why isn’t exactly clear.

So, I would suggest that something like two AP on site stays - one with the program booked, one without - will have regular length of stay FP privileges for both with no issues. If one were to run into trouble, I’d suspect a good DSS CM can escalate it to a level that it gets solved. A single stay with the program would have no issues at all.

Not related to the above and a totally different topic, but a more common AP ‘problem’ with the extra FP/90 day program is when someone is eligible to book the program 90 days from check out but their AP is expiring before the trip and it’s before the eligible period to renew. DSS won’t be able to book the FPs because there is no eligible park admission unless the AP is renewed, and at that point it can’t be renewed since it’s before the renewal window. DSS can add a “FP key” which lets them temporarily override the lack of eligible admission media. We had to do this last summer as DW’s renewal window fell in between booking and renewal eligibility. It took a bit of escalating to get through it though.

Sorry, very wordy but hope that all makes sense.
 

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