Can you tell me where to access the message to send it? I still haven't had time to call and getting them on the phone for DH's account before they close at 6 would be tough.
In the top right corner, click on messages and go to Message Center. Then click New.
I wrote:
Can you please confirm when I opened my account I added the promo code to get a $200 bonus if I met certain conditions?
This is the email response (took a few days):
Good morning, Ms. Havaneselover, and welcome to BB&T!
I hope you are having a good day!
Thank you so much for your patience while waiting for a response. We have been experiencing an unusually high email volume, which has prevented us from responding as quickly as we would like.
I appreciate you contacting us to inquire if a promo code was entered when you opened your new account and I am more than happy to look into this for you.
Ms. Havanaeselover, I have reviewed your account and did not see a promo code listed. Therefore, I have added the promo code AVIFZ on your behalf.
If you complete one of the following within 75 days of account opening you will receive the $200.00 incentive:
- Enroll in and receive two direct deposits of $100.00 or more OR
- Use U by BB&T bill pay to initiate three online payments of $25.00 or more
Please know that this offer is available for new BB&T clients who open a BB&T checking account and is limited to one incentive per household and does not apply to second or multiple personal accounts.
Your account will be reviewed between 75 and 120 days of account opening and the incentive will not be provided to you if your account is not in good standing, is closed or has a balance of less than or equal to zero.
The $200.00 incentive will be paid within four weeks of qualifiers being met.
I hope you find this information helpful, Ms. Havaneselover. It was my pleasure to assist you with your banking needs today!
If you have any additional questions about your account, please feel free to email us again or call our Care Center at 1-800-226-5228 for assistance. The Care Center automated system can provide detailed information on your accounts 24 hours a day, seven days a week. Care Center Specialists are available to assist you from 6 a.m. to 12 midnight, ET, seven days a week.
Thank you for choosing to bank with BB&T. We appreciate your business and hope you enjoy the rest of your week!
Kimberly,
BB&T E-Mail Support