Davids DVC: Rental reimbursement or rescheduling?

[Matty B13]

I also wonder if since a lot of renters don't really understand how DVC works, that they will start to complain to Disney directly and cause Disney & DVC to have a discussion with Davids? I know that DVC isn't directly involved with the rentals, but a lot of renters don't know this.

 

[CraigInPA]

I received email today from David's asking me to return the 70% or allow them to re-rent points and all apply for a credit to the renter for future use.
So choices are 1: return 70% to David's and they say they will add back their 30%, all for future credit.
David's gets the money and renter gets to use all their money paid via David's in future. I receive my points back( they do not expire until Feb. 2021) and re-rent them. This would have to be most likely in the fall and January, most demand for DVC and much more demand this year probably with all the cancellations this spring.
2: keep the 70% and let David's re-rent points to put in credit account for renter. David's keeps the 30% and the re-rented points would probably add back more to the credit account than originally paid by renter. David's makes more money and renter is made whole , but I only receive 70% of what I was owed. I also spent time booking and making changes to initial rental and the re-rent will also require more of my time.

I have replied to email asking for further explanation of the re-renting process but have not heard back.
My initial thoughts are to either return the money but keep $50 for my time or if keep money and re-rent then I would be paid 30% of the re-rental.
The email did not mention rebooking , which I would be willing to do.

Thankfully, I am not in this disaster at the present, but these are the two options I would consider if this was me:
1. I'd tell David's that he can rent 70% of the points, which is what he's paid for, until the end of their use year.
2. Tell David's that he owes you the remaining 30% for the existing cancelled reservation, which is due under the owner's agreement with David's. That contract requires you to make a reservation and not cancel it. The issue of the resort being closed by DVC is not contemplated; David's wrote the contract; David's knows resorts have been closed in the past; David's thus assumes the risk for the "non refundable" aspect of the contract and owes you the remaining 30%.

Frankly, I doubt David's is going to survive this. He'll run out of cash due to credit card charge backs, and he's robbing owners of their 30% final payment which will make owners in the future not trust him.

Good luck with whatever you choose to do. It's a tough situation for everyone involved.

 

[Marionnette]

I also wonder if since a lot of renters don't really understand how DVC works, that they will start to complain to Disney directly and cause Disney & DVC to have a discussion with Davids? I know that DVC isn't directly involved with the rentals, but a lot of renters don't know this.

Very true. I’ve seen many references on FB where renters refer to David’s and other brokers as “DVC” because the business name contains DVC (i.e. DVCrequest.com, DVC-rental.com, etc.)

 

[bobbiwoz]

I found this statement on David's site:

As we are learning, this isn't true.

I hope Disboards reconsiders them as an advertiser. David's is really shooting themselves in the foot in the way they are communicating and handling this.

Is David’s still a sponsor? He’s not featured on the DVC rental forum. The Timeshare store is.

 

[Cyberc1978]

I also wonder if since a lot of renters don't really understand how DVC works, that they will start to complain to Disney directly and cause Disney & DVC to have a discussion with Davids? I know that DVC isn't directly involved with the rentals, but a lot of renters don't know this.

Honestly DVC don’t care and IMO they shouldn’t either.

Whatever an owner do with their points is not a matter for DVC to get involved in.

If renters complain to Disney or DVC they will simply direct them to where ever they rented the points from.

 

[Nennie]

Would anyone who received the "owners" email from Davids, mind cutting and pasting the entire email so the rest of us can read it?

I have absolutely no problem rebooking the points, but I'm not going to do it for 70%.

 

[VeroGuy]

As a renter who has an upcoming trip starting early June at Vero I’m really torn with what to do. My DW and I want to ride this out in hopes that we will be able to travel but as the weeks pass it looks less and less likely.

We have booked through David’s numerous times over the years without issue and we have always assumed that if we couldn’t make a trip due to our own situation we would just eat the cost. The issue is that this is not our doing, so how do both parties get made whole or at least come to some sort of agreement.

I look at David’s as the middleman who the owner used to reduce liability on their part and nothing more than that.

The contract is between me as a renter and the owner. If Disney is willing to give the owner back the points then I should be made whole with a refund of the amount of my stay. Everyone is whole at that point.

This may sound rude, and I don’t mean it to but it is not my problem as a renter that the points used to book my stay expire a month after they were due to be used. That should be between David’s and the owner and not involve me as the renter. If this were to be spelled out in the contract I would understand, but it is not. So in the renters eyes the owner should be able to move the said points to a future stay without issue as the owner has been paid for the points, am I wrong?

If my reservation is canceled by Disney then we will probably be forced to file a claim with our CC for services not rendered. I don’t want a credit as like everyone else is saying, who knows if David’s will be here in 6 months.

 

[Marionnette]

As a renter who has an upcoming trip starting June 2nd at Vero I’m really torn with what to do. My DW and I want to ride this out in hopes that we will be able to travel but as the weeks pass it looks less and less likely.

We have booked through David’s numerous times over the years without issue and we have always assumed that if we couldn’t make a trip due to our own situation we would just eat the cost. The issue is that this is not our doing, so how do both parties get made whole or at least come to some sort of agreement.

I look at David’s as the middleman who the owner used to reduce liability on their part and nothing more than that.

The contract is between me as a renter and the owner. If Disney is willing to give the owner back the points then I should be made whole with a refund of the amount of my stay. Everyone is whole at that point.

This may sound rude, and I don’t mean it to but it is not my problem as a renter that the points used to book my stay expire a month after they were due to be used. That should be between David’s and the owner and not involve me as the renter. If this were to be spelled out in the contract I would understand, but it is not. So in the renters eyes the owner should be able to move the said points to a future stay without issue as the owner has been paid for the points, am I wrong?

If my reservation is canceled by Disney then we will probably be forced to file a claim with our CC for services not rendered. I don’t want a credit as like everyone else is saying, who knows if David’s will be here in 6 months.

Welcome to the disboards!

I encourage you to read thru the various threads on this subject, as it has been beaten to death. There are a lot of owners who are willing to help a renter reschedule their trip if they can. But there are also owners who will not “be made whole” just by getting their points back due to a lack of villas available before those points expire. Some owners are being told by DVC that they cannot move those points forward to their next use year. That means that the window of opportunity to use those points is extremely limited. And if the resorts are still closed when those points expire, well that’s just too bad.

I understand your frustration. David’s won’t even deal with you right now. They are only addressing March and April renters at this time. This situation stinks for a lot of people. Owners are frustrated, too.

 

[marie1981]

Thankfully, I am not in this disaster at the present, but these are the two options I would consider if this was me:
1. I'd tell David's that he can rent 70% of the points, which is what he's paid for, until the end of their use year.
2. Tell David's that he owes you the remaining 30% for the existing cancelled reservation, which is due under the owner's agreement with David's. That contract requires you to make a reservation and not cancel it. The issue of the resort being closed by DVC is not contemplated; David's wrote the contract; David's knows resorts have been closed in the past; David's thus assumes the risk for the "non refundable" aspect of the contract and owes you the remaining 30%.

Frankly, I doubt David's is going to survive this. He'll run out of cash due to credit card charge backs, and he's robbing owners of their 30% final payment which will make owners in the future not trust him.

Good luck with whatever you choose to do. It's a tough situation for everyone involved.

 

[badeacon]

Would anyone who received the "owners" email from Davids, mind cutting and pasting the entire email so the rest of us can read it?

I have absolutely no problem rebooking the points, but I'm not going to do it for 70%.

Here is the email I received. Removed the names.


We are reaching out to you today in regards to the ______reservation.

As you are aware, COVID-19 has become a pandemic, and Disney Resorts and Operations has made the difficult but brave choice to close “until further notice”. The Disney Vacation Club is cancelling those reservations impacted by their decision and returning points to owner’s accounts.

As a result we are reaching out to inquire if you would be open to helping the _____family during this difficult time.

Reservation #

Check in Date: April 7th, 2020

We ask, at this point, that you do not cancel this reservation if it appears active, but continue to work with us to see if there are any alternatives arrangements that we could pursue to assist this family.

We are asking if you would be willing to return the 70% for the _____ reservation. The funds that are returned will go towards a Travel Credit for the family. This Travel Credit will be in the total amount that the ____paid for their reservation including our commission.

If refunding the money is not feasible, would you be willing to re-rent your returned points? By re-renting your returned points the funds from the new guest will go towards the Travel Credit.

We understand that this is a big request and a situation that we have never encountered. We are hoping that we can all work together to find a viable solution.

Please let us know if you are willing to assist. If you have any questions please don’t hesitate to reach out.

We look forward to hearing from you!

Sincerely,
Cassandra Conley

David’s Vacation Club Rentals

Toll Free: (800) 610-5791

http://www.dvcrequest.com

www.facebook.com/dvcRentals

https://www.pinterest.com/dvcrentals/

#dvcrentals

© 2019 David's Vacation Club Rentals

Cancellation Policy | Privacy Policy | Contact Us

 

[marie1981]

I do not understand when you say that David is robbing owners of their 30% final payment...
If the reservation gets cancelled, I get back ALL my points PLUS de 70% that was already paid. so, I think the owner is presently in the best position.

The renter is in the worse position.. If the owner deceide to keep the points AND the 70% $$$ it is possible that the only thing he gets back is the 30% and Davids commission on the 100% points. In that scénario, renters loose a lot, David, nothing (if he does not count his time and salaries) and owners makes money.

I do not agree with that scenario but I just wants to points that owners are not beeing robbed

 

[Nennie]

Thanks for posting @badeacon! I'm thinking the 30% still gets paid when the new renter checks in. Obviously we need clarification from Davids, but if that's the case, then I'm happy to rebook the points!

 

[badeacon]

Thankfully, I am not in this disaster at the present, but these are the two options I would consider if this was me:
1. I'd tell David's that he can rent 70% of the points, which is what he's paid for, until the end of their use year.
2. Tell David's that he owes you the remaining 30% for the existing cancelled reservation, which is due under the owner's agreement with David's. That contract requires you to make a reservation and not cancel it. The issue of the resort being closed by DVC is not contemplated; David's wrote the contract; David's knows resorts have been closed in the past; David's thus assumes the risk for the "non refundable" aspect of the contract and owes you the remaining 30%.

Frankly, I doubt David's is going to survive this. He'll run out of cash due to credit card charge backs, and he's robbing owners of their 30% final payment which will make owners in the future not trust him.

Good luck with whatever you choose to do. It's a tough situation for everyone involved.

I am waiting for a reply as to how the re-renting process would go. I would probably agree to re-renting the points for 30% to be paid upon reservation made ,not checkin. If able to re-rent points would probably be best outcome for all involved. I would receive my money as per contract, renter would not lose all their money and David's would receive commission, in fact 2 commissions, one original and one for re-rent. All this depends on if David's is able to stay in business.
I am not in the boat of losing my points in near future as do not expire until February but have a feeling there may be a real imbalance between supply and demand for renting in near future.
I feel all 3 parties in this transaction need to realize that there needs to be some compromise by all and every situation will be different so one rule how to handle this situation does not apply to all. and Disney also needs to understand this.

 

[philbrody]

I do not understand when you say that David is robbing owners of their 30% final payment...
If the reservation gets cancelled, I get back ALL my points PLUS de 70% that was already paid. so, I think the owner is presently in the best position.

The renter is in the worse position.. If the owner deceide to keep the points AND the 70% $$$ it is possible that the only thing he gets back is the 30% and Davids commission on the 100% points. In that scénario, renters loose a lot, David, nothing (if he does not count his time and salaries) and owners makes money.

I do not agree with that scenario but I just wants to points that owners are not beeing robbed

Agree with this. The owner has risk in being able to re-use the points but was paid enough to at least cover the mf's.

The other scenario is the broker goes out of business between contract signing and check in day. At that point I think it would be the owner who would be out the 30%. There is a contract to not cancel the reservaiton and the broker would have declared bankruptcy (most likely) and not be liable for the 30%. there could be an argument that the lack of final payment constitutes a breach but since they it is on the same day as check in I dont know what could be done

 

[McCrae]

David is now advising that the 30% will only be paid if they are able to rent out the points again.

 

[Nennie]

David is now advising that the 30% will only be paid if they are able to rent out the points again.

I would think Davids will have more than enough renters trying to rent and use up their credits, but if not, I guess we could always try to rent out the points ourselves, and if successful, use those funds to return the 70%. In my case, I might bank them, and treat myself to a GV next year when this is all over!

 

[Marionnette]

I do not understand when you say that David is robbing owners of their 30% final payment...
If the reservation gets cancelled, I get back ALL my points PLUS de 70% that was already paid. so, I think the owner is presently in the best position.

The renter is in the worse position.. If the owner deceide to keep the points AND the 70% $$$ it is possible that the only thing he gets back is the 30% and Davids commission on the 100% points. In that scénario, renters loose a lot, David, nothing (if he does not count his time and salaries) and owners makes money.

I do not agree with that scenario but I just wants to points that owners are not beeing robbed

Renters aren’t getting money back. They are getting a Travel Credit equal in dollar value to what they paid David’s. David’s keeps all the money. He gets made whole. Renter may or may not actually get to use that credit. A lot will depend on the terms of that credit (expiration date? equal number of points regardless of price? equal accommodations regardless of points needed?) And if David’s goes belly up, then that Travel Credit is worthless.

For owners, they are getting their points back but what condition are you getting them back in? Some owners have banked points that cannot be re-bank. Some have points that are past their banking deadline and cannot be banked. So, those points are pretty much distressed points that will command far less than they would have at the time the rental agreement was forged, if they can be used at all.

Is David’s going to say that the owner should re-rent those points for $10.50/point or less? That number is around what distressed points would go for thru their agency. And given that David’s would keep their commission on the re-rental, that leaves those owners worse off.

 

[Bing Showei]

This may sound rude, and I don’t mean it to but it is not my problem as a renter that the points used to book my stay expire a month after they were due to be used. That should be between David’s and the owner and not involve me as the renter. If this were to be spelled out in the contract I would understand, but it is not. So in the renters eyes the owner should be able to move the said points to a future stay without issue as the owner has been paid for the points, am I wrong?

Agreed. But the issue you’re having with getting your money back is between you and David’s. It matters absolutely nothing that an owner is willing to re-book you or refund the money for that matter. You are stuck with a future David‘s credit. You are not getting your money back regardless of what an owner decides to do.

Let’s be clear about something here. The position David’s has decided to assume in the wake of all this offers absolutely ZERO assurances of anything to anyone but David’s.

 

[Minniesgal]

David’ currently asking owners to consider payback the 70% or offering to re rent the points. No mention of what will happen to 30% balance.

As a renter who has an upcoming trip starting early June at Vero I’m really torn with what to do. My DW and I want to ride this out in hopes that we will be able to travel but as the weeks pass it looks less and less likely.

We have booked through David’s numerous times over the years without issue and we have always assumed that if we couldn’t make a trip due to our own situation we would just eat the cost. The issue is that this is not our doing, so how do both parties get made whole or at least come to some sort of agreement.

I look at David’s as the middleman who the owner used to reduce liability on their part and nothing more than that.

The contract is between me as a renter and the owner. If Disney is willing to give the owner back the points then I should be made whole with a refund of the amount of my stay. Everyone is whole at that point.

This may sound rude, and I don’t mean it to but it is not my problem as a renter that the points used to book my stay expire a month after they were due to be used. That should be between David’s and the owner and not involve me as the renter. If this were to be spelled out in the contract I would understand, but it is not. So in the renters eyes the owner should be able to move the said points to a future stay without issue as the owner has been paid for the points, am I wrong?

If my reservation is canceled by Disney then we will probably be forced to file a claim with our CC for services not rendered. I don’t want a credit as like everyone else is saying, who knows if David’s will be here in 6 months.

I have no skin in the game but I don't see it like that.

The owner had something they didn't want ie a certain amount of points. They rented those to you in a non refundable contract. They booked specific dates for you but through no fault of the owner those dates no longer work.

If DVC return points to the owner the owner has not been made whole. They have had the thing they didn't want in the first place returned to them less usable than it was before you rented it. To expect the owner to make you fully whole seems very unfair to me.

The only way I can see a fair outcome for all would be a rebook for you at a later date and if that isn't possible a 50 50 split on costs.

 

[Deb & Bill]

...The only way I can see a fair outcome for all would be a rebook for you at a later date and if that isn't possible a 50 50 split on costs.

More like 50-25-25 with the renter losing 50%, the owner paying in 25% (and losing 50%) and David paying in 25% (and still gaining about 15% if the owner hasn't been paid the 30%).