From Steve's website
Cancel If You Must
However many in our military community Do Not Have The Option to Reschedule!
What then?
Room Reservations
Disney has waived cancellation/change fees for check in dates through June 30. Shades of Green has waived cancelation fees through May 30. Most airlines are being very liberal with waiving change fees as well.
Tickets
The big issue for our community are the non-refundable Disney Armed Forces Salute Tickets which expire 18 December 2020 at
Disneyland and 19 December 2020 at Walt Disney World.
Disney has not published an official policy for military families who will not be able to use their pre-purchased tickets before they expire due to military schedules.
In a conversation with a Disney official last evening, he recommended that you attempt to return tickets that you cannot use due to your military schedule to your Base Ticket Office where you purchased them. When you are told that the tickets are non-refundable Disney recommends asking again.
My usual recommendation is that you try to escalate your issue politely. Ask them to check with their supervisor, or regional office and to definitely get them to contact Disney Military Sales to get them involved. This is the Disney department that deals with the MWR system and military ticket sales. You could even try to get the Commander of the military unit that oversees your Ticket Office involved if needed.
If all else fails Disney says to call their Reservation Number at 407-939-5277 to ask for assistance.
I encourage Disney to come up with an official, published policy that makes this right for military guests!!!
Something like extending the 2020 Disney Armed Forces Salute Ticket expiration to the end of 2021.
Too many bases and Shades of Green are saying no to ticket refunds.
Trying Times
These are trying times! Unprecedented really!
Disney parks have closed before, but just for a day or so due to natural disasters and 9/11. Never like this!
All we can do is try to keep in a good frame of mind and think about that next vacation, whenever it might be…
In these trying times, please, please, please keep frequenting all of your favorite Disney planning sites!
Don’t forget us!
Traffic is the lifeblood of websites, so keep on coming back! All sites is trying to come up with interesting content for you while this is going on, but you can always reread some of your favorite posts too!
Thanks for being there for us, we’ll still be here for you.
All my best, Steve
p.s. If you have success returning tickets to your Base Ticket Office, please share where in the comments below!
Planning a Disney Trip? Want to get the best military discounts that are available? Feeling a little confused? See our: