WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[Sandisw]

Noting here that Disney finally updated their operations update page to say that the ticket usage window for impacted tickets will be extended to 9/26/2021. The way they re-worded the first sentence is interesting.

Partially used multi-day theme park tickets with usage window impacted by park closure, or date-specific theme park tickets purchased through June 6, 2020 with a valid use period beginning March 12, 2020 or later, will automatically be extended to use any date through September 26, 2021. If you are unable to visit by September 26, 2021, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.


The old language said:

Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period beginning March 12, 2020 through the end of the actual closure period will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

What is interesting is that Disney stopped selling last week, but included June 6th...so it seems they will extend 3rd party sold.

Wonder if they will also count them for park reservations then.

 

[bernina]

What is interesting is that Disney stopped selling last week, but included June 6th...so it seems they will extend 3rd party sold.

Wonder if they will also count them for park reservations then.

I noticed that too, interesting.

 

[zemmer]

I’m reading reports that Shades of Green has been told by Disney that they can sell tickets through close of business tomorrow (Friday). Maybe that plays into the June 6 wording?

 

[dmband]

Noting here that Disney finally updated their operations update page to say that the ticket usage window for impacted tickets will be extended to 9/26/2021. The way they re-worded the first sentence is interesting.

Partially used multi-day theme park tickets with usage window impacted by park closure, or date-specific theme park tickets purchased through June 6, 2020 with a valid use period beginning March 12, 2020 or later, will automatically be extended to use any date through September 26, 2021. If you are unable to visit by September 26, 2021, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.


The old language said:

Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period beginning March 12, 2020 through the end of the actual closure period will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

Once again, would be nice if they extended military tickets since most military families are far more limited on when they can go compared to a typical family.
reservation Cancelled and no way to rebook by the 12/18/20 cut off because Disney will not allow it, let alone deployments and other stuff that impacts a planning, yet no extension
Credit is a kick in the face since you would have to upgrade at the gate, this standing in line and no way to book fp+ once it returns

 

[GADisneyDad14]

Disney is back to sending generic closure emails again it seems. Received the email below last night. I have a few reservations in June so not sure which one this is tied to, although I think it's probably one I have checking in 6/20. I’m also not sure if I call I can actually re-book as it suggests, or this is just generic leftover text from before the all stop on new reservations last week?

Important: Disney Resort Hotel Closures
In keeping with our focus on the well-being of our Guests and Cast Members during these rapidly changing times, Disney Resort hotels and theme parks at Walt Disney World Resort are currently closed until further notice.

Your upcoming travel dates are impacted by these closures. You have the option to modify or cancel your Disney Resort hotel reservation or Walt Disney Travel Company package up to your original check-in date. If no action is taken, we will process any refund due to your original form of payment if a payment had been made. If you did not book through Disney directly, please contact your Travel Professional. Note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as nonrefundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.

If you wish to reschedule your vacation for a later time this year, please call 407-939-4251 or your Travel Professional.

Rest assured, we will continue to monitor the situation and make timely decisions based on expert guidance. For the latest information, please visit DisneyWorld.com/Updates.

We thank you for your continued understanding, and we hope to see ya real soon!

 

[dachsie]

Noting here that Disney finally updated their operations update page to say that the ticket usage window for impacted tickets will be extended to 9/26/2021. The way they re-worded the first sentence is interesting.

Partially used multi-day theme park tickets with usage window impacted by park closure, or date-specific theme park tickets purchased through June 6, 2020 with a valid use period beginning March 12, 2020 or later, will automatically be extended to use any date through September 26, 2021. If you are unable to visit by September 26, 2021, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.


The old language said:

Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period beginning March 12, 2020 through the end of the actual closure period will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

Ok, here is where I am confused. I have park tickets for my 11/28-12/5 trip. I did buy them before Covid. I also have the expiration date above now. Will that be reversed? My tickets don't necessarily fall into the above category. I am hoping not as I may move my trip to April for my birthday.

 

[Marthasor]

Ok, here is where I am confused. I have park tickets for my 11/28-12/5 trip. I did buy them before Covid. I also have the expiration date above now. Will that be reversed? My tickets don't necessarily fall into the above category. I am hoping not as I may move my trip to April for my birthday.

Your tickets fall under the category, "date-specific theme park tickets purchased through June 6, 2020 with a valid use period beginning March 12, 2020 or later", so you qualify for the September 26, 2021 extension. You should be good for an April 2021 birthday trip!

 

[P'colaBeachBum]

Once again, would be nice if they extended military tickets since most military families are far more limited on when they can go compared to a typical family.
reservation Cancelled and no way to rebook by the 12/18/20 cut off because Disney will not allow it, let alone deployments and other stuff that impacts a planning, yet no extension
Credit is a kick in the face since you would have to upgrade at the gate, this standing in line and no way to book fp+ once it returns

Yeah, that's what I don't get. They canceled all ADRs to make it fair for everyone, they extend the dates on tickets...including 3 rd party now. They are refunding park hopper ( Salute tickets have PH included ). We can use the tickets for trips next year IF the Military Salute is approved and pay the difference in price. BUT, we have to go to Guest Services to do so and tickets sold at GS will be taxed.

 

[Herding_Cats]

My "balance due" on my late-August recovery/free dining package has been updated to reflect the 35% room discount. I have not received a new confirmation email from disney yet, and my tickets are still showing as park hoppers. My resort and room category are unchanged. So that stuff is being processed now......

 

[GirlDreamer]

Yeah, that's what I don't get. They canceled all ADRs to make it fair for everyone, they extend the dates on tickets...including 3 rd party now. They are refunding park hopper ( Salute tickets have PH included ). We can use the tickets for trips next year IF the Military Salute is approved and pay the difference in price. BUT, we have to go to Guest Services to do so and tickets sold at GS will be taxed.

That's the first time I've seen anyone say they're refunding park hoppers. I'd be interested to see if they'll offer partial refunds on the UK tickets as they only sell tickets that has everything included (park hopper, memory maker, waterparks). Hopefully there'll be more things available by the time I go in September, but you never know.

 

[Milo247]

My "balance due" on my late-August recovery/free dining package has been updated to reflect the 35% room discount. I have not received a new confirmation email from disney yet, and my tickets are still showing as park hoppers. My resort and room category are unchanged. So that stuff is being processed now......

was this online? We have paid off our July trip, but our daughter and her friends have not paid off their trip and we’re not able to see their balance.

 

[Herding_Cats]

was this online? We have paid off our July trip, but our daughter and her friends have not paid off their trip and we’re not able to see their balance.

Yes. But NOT through the MDE app. I got it through going through the website, logging in, and looking at my plans.

 

[Milo247]

Yes. But NOT through the MDE app. I got it through going through the website, logging in, and looking at my plans.

Thank you! I will let her know to check.

 

[pam95]

Disney is back to sending generic closure emails again it seems. Received the email below last night. I have a few reservations in June so not sure which one this is tied to, although I think it's probably one I have checking in 6/20. I’m also not sure if I call I can actually re-book as it suggests, or this is just generic leftover text from before the all stop on new reservations last week?

Important: Disney Resort Hotel Closures
In keeping with our focus on the well-being of our Guests and Cast Members during these rapidly changing times, Disney Resort hotels and theme parks at Walt Disney World Resort are currently closed until further notice.

Your upcoming travel dates are impacted by these closures. You have the option to modify or cancel your Disney Resort hotel reservation or Walt Disney Travel Company package up to your original check-in date. If no action is taken, we will process any refund due to your original form of payment if a payment had been made. If you did not book through Disney directly, please contact your Travel Professional. Note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as nonrefundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.

If you wish to reschedule your vacation for a later time this year, please call 407-939-4251 or your Travel Professional.

Rest assured, we will continue to monitor the situation and make timely decisions based on expert guidance. For the latest information, please visit DisneyWorld.com/Updates.

We thank you for your continued understanding, and we hope to see ya real soon!

I got this email too (June trip) and I’m wondering if I should call based on the rescheduling language. Anyone had success getting a reservation modification over the phone based on this email?

 

[Marthasor]

I got this email too (June trip) and I’m wondering if I should call based on the rescheduling language. Anyone had success getting a reservation modification over the phone based on this email?

Yes, they began offering modifications for guests booked June 5 - June 21 this morning. You can re-book for July 11 - December 31, 2020, but they currently are only offering DVC resorts and Ft. W for the modifications. If interested and your check-in date is between June 5 - June 21, I would give them a call!

 

[pam95]

Yes, they began offering modifications for guests booked June 5 - June 21 this morning. You can re-book for July 11 - December 31, 2020, but they currently are only offering DVC resorts and Ft. W for the modifications. If interested and your check-in date is between June 5 - June 21, I would give them a call!

Thank you!!!

 

[GADisneyDad14]

I mostly think Disney has handled all of this reasonably well. I’d love to have quicker info for sure, but most of the policies have been guest friendly and most guests haven’t been financially wronged (obviously just my opinion, you don’t have to agree). They’ll get a pass for me on most things as I’m sure it’s incredibly complicated. Heck, we’re going through the same uncertainty and lack of information in nearly anything else we do - kids sports seasons, camps, local pool, school that starts back in 60 days, etc - so in some ways this isn’t any different.

But an email that says the theme parks are closed until further notice (which isn’t true) and I can call to modify my reservation (only to learn just FW and cash DVC are options) seems unnecessarily sloppy. Not really sure why they would do that and put their phone CMs through the likely guest aggravation and confusion? Feels like I’m missing something.

 

[MomOTwins]

Would be very interested if anyone here with the 35% off (formerly free dining) with a check in date before June 21 could tell me if they are able to keep that discount when rebooking. Or if you were given any other discount options (e.g. Fun & Sun discount) for the new dates. We have a stay in August that I would love to modify due to them cancelling water parks (which we had planned on visiting for two days in our trip). But not if modification means I have to pay rack rate...

 

[Davey Jones II]

Any info about how the reservations-only system (for visiting the theme parks) will work? BTW, I said back in April that reservations-only was the way to go.

 

[asafko]

We are trying to decide whether to keep our Poly reservation (with park hoppers) for July 27th-8/3. Is it safe to assume park hoppers will not be a thing? That would be a big negative for me in terms of making the decision. Is there any idea what the capacity limits will be in the beginning? Being that there won't be fast passes, that is also something we need to consider. Thanks so much for any help!