Disney's Club Level (CL) Information & Questions

This makes sense and was what I had wondered might be happening...thank goodness they didn't drop my room to standard, I still have savannah view...BUT why can't they just tell me that when I have spend several hours talking to them both in chat and on the phone? No one can do that, that's the frustrating part.

I honestly haven't even gotten a new confirmation either--I have a split stay and have only gotten my new confirmation from one of the three stays....though they have all been modified in MDE.



See now your son was in the same situation as me and @vinotinto free dining and club level, dropped off the free dining but left the club level. So....what gives? And that is between our stays, in October when mine is September and Vinotinto is December. Are you going to contact them about your downgrade vinotinto?
Yes, I’m going to contact them on Monday (I prefer to speak with weekday CMs for more complex issues).

It almost feels like different people are doing these manual changes, and depending on the CM and instructions they have received, you will have a different outcome to your reservation.

EDIT: Maybe only the ones that were Free Dining are being affected? Maybe since they are applying the recovery 35% off we are getting CL dropped off? Would be nice to have some direct communication from Disney so that we don’t have to speculate.
 
Yes, I’m going to contact them on Monday (I prefer to speak with weekday CMs for more complex issues).

It almost feels like different people are doing these manual changes, and depending on the CM and instructions they have received, you will have a different outcome to your reservation.

EDIT: Maybe only the ones that were Free Dining are being affected? Maybe since they are applying the recovery 35% off we are getting CL dropped off? Would be nice to have some direct communication from Disney so that we don’t have to speculate.


I thought the post above had free dining too in sons October stay but maybe he just had dining!
I hear you on the weekday CM but I spoke to no less than 6 with three promises to get back to me, so I hope you have better luck! Keep me posted!
 
My surviving stay at YC from 12 July is still showing in MDE as CL. If they are looking at reservations individually, I am surprised that they didn’t downgrade me, when the cancelled my reservation from 1 to 12 July. It is a mystery. I wish that ‘reservations’ had an e mail address.
 
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I am surprised that so many people assume they will get the same room category as booked. Between having to cancel people, move people, and allocate people between various 'open' resorts, I would assume that they are going to put you wherever they have capacity. Maybe they will open the entire resort, or maybe they will open every other floor of a building, etc, etc.

I don't think anything is guaranteed at this point. And as Disney's attitude so far seems to be, 'take our offer or cancel with a full refund', I would be prepared to do just that.
 
I am surprised that so many people assume they will get the same room category as booked. Between having to cancel people, move people, and allocate people between various 'open' resorts, I would assume that they are going to put you wherever they have capacity. Maybe they will open the entire resort, or maybe they will open every other floor of a building, etc, etc.

I don't think anything is guaranteed at this point. And as Disney's attitude so far seems to be, 'take our offer or cancel with a full refund', I would be prepared to do just that.
Okay, if we are sleeping in the lift/elevator, I want to be nearest the doors! You can have the other side.😂
 


I am surprised that so many people assume they will get the same room category as booked. Between having to cancel people, move people, and allocate people between various 'open' resorts, I would assume that they are going to put you wherever they have capacity. Maybe they will open the entire resort, or maybe they will open every other floor of a building, etc, etc.

I don't think anything is guaranteed at this point. And as Disney's attitude so far seems to be, 'take our offer or cancel with a full refund', I would be prepared to do just that.
For me, my assumption is that if my resort is open and they are using my room category, then I will get to keep what I have booked. I don't see them downgrading me and then moving someone else to my room. Now you have 2 displaced people instead of 1. I hope that makes sense. Now if my resort and room type aren't being used, then my guess is I would be placed anywhere with availability. I would think they would try and come close to the level of hotel I had previously booked if possible.
 
For me, my assumption is that if my resort is open and they are using my room category, then I will get to keep what I have booked. I don't see them downgrading me and then moving someone else to my room. Now you have 2 displaced people instead of 1. I hope that makes sense. Now if my resort and room type aren't being used, then my guess is I would be placed anywhere with availability. I would think they would try and come close to the level of hotel I had previously booked if possible.
Of course they will try to best match everyone, but I would keep expectations low. If your resort is open, and they are using your room category, you could still lose your room if they were doing every other floor, every other room, etc. It's just a thought, but again, I'm surprised at how many people are assuming. That just sets you up for disappointment.

We don't know what their projected capacity is, and it may involve not using an entire resort, even if it is 'open'.
 
My surviving stay at YC from 12 July is still showing in MDE as CL. If they are looking at reservations individually, I am surprised that they didn’t downgrade me, when the cancelled my reservation from 1 to 12 July. It is a mystery. I wish that ‘reservations’ had an e mail address.

Keep us posted if you hear anything!

I am surprised that so many people assume they will get the same room category as booked. Between having to cancel people, move people, and allocate people between various 'open' resorts, I would assume that they are going to put you wherever they have capacity. Maybe they will open the entire resort, or maybe they will open every other floor of a building, etc, etc.

I don't think anything is guaranteed at this point. And as Disney's attitude so far seems to be, 'take our offer or cancel with a full refund', I would be prepared to do just that.

I don't assume anything except that they will communicate to me about any changes. Or be able to at the very least answer my question about the shift when I call. Plus we are talking September here, not July and plenty of people still have the same reservation I do for before and after so I don't think it's because they know it won't be open in September.
 
I don't assume anything except that they will communicate to me about any changes. Or be able to at the very least answer my question about the shift when I call. Plus we are talking September here, not July and plenty of people still have the same reservation I do for before and after so I don't think it's because they know it won't be open in September.
I don't think they do know what their plan is for September. They are taking it a few weeks at a time. If it's stressing you out that much, maybe it's best to cancel.
 
I don't think they do know what their plan is for September. They are taking it a few weeks at a time. If it's stressing you out that much, maybe it's best to cancel.
If they don’t have plans for September already thought out, they’re in trouble. It’s not too much to ask for decent communication. They have people scheduled to be there in a few weeks. It’s past time to tell guests what they plan on doing. Being frustrated with Disney doesn’t meant you’re stressed to the point of needing to cancel.
 
I don't think they do know what their plan is for September. They are taking it a few weeks at a time. If it's stressing you
out that much, maybe it's best to cancel.

It's not stressing me out...it's a puzzle I would like to solve and if it was human error I would like to be the first in line to get it corrected in case that door closes. That's all.
 
If they don’t have plans for September already thought out, they’re in trouble. It’s not too much to ask for decent communication. They have people scheduled to be there in a few weeks. It’s past time to tell guests what they plan on doing. Being frustrated with Disney doesn’t meant you’re stressed to the point of needing to cancel.

Oh I wouldn't be surprised at all if they had no idea what things would be like come September...I mean they may have if/then's and multiple paths...but a firm plan for September? I doubt it!
 
So, I had booked 3 Bounceback Free Dining packages last year. Why 3? Because I wasn't sure if we wanted to visit once or twice, and which dates, and you can't add Bouncebacks after your leave and it's sometimes hard to modify Bouncebacks based on availability, etc. (don't judge, LOL!).

Anyway, I have a July, September and December (holiday) package reservations that had room, tickets and DDP. The July was the first one to be modified to drop off the dining and apply the 35% off room discount in lieu of free dining. Then, the September one was modified.

My December reservation was for Club Level at Gran Destino (CSR). Well that one just got modified too to drop out the dining plan. What is interesting is that my CL Standard View Tower room just got downgraded to a Standard room. Yeah, not even in the Tower, LOL.

I know there has been a lot of speculation about whether CL will continue or not and why some still show CL in their reservations and some do not. What we heard from some large travel agencies is that CL is discontinued and the CL reservations will be modified to regular rooms. All of these is being done manually and they are starting with those of us that had dining plans because they have to drop off the dining plan. The PP that had CL dropped off AKL also had the dining plan. These will be the first to be modified.

Note that I have not received any communication that CL is not taking place, etc., just a new confirmation. What is annoying is that they didn't even modify to a similar Tower room without CL, but to the standard room.

I know this is not what we want to hear in these boards. I was thinking that maybe they would not modify the December reservations yet. But, it does seem they are modifying all of 2020.
That’s ridiculous. I would call Disney on the Tower one. Whoever did that one totally screwed up.
 
If they don’t have plans for September already thought out, they’re in trouble. It’s not too much to ask for decent communication. They have people scheduled to be there in a few weeks. It’s past time to tell guests what they plan on doing.
It's hard to communicate when you are not sure what is happening in the coming months. They have to make a best guess and I'm sure they are trying to get things sorted out as soon as possible but it is a huge undertaking. DH works for a hospital on a covid floor and guess what? They cannot make any predictions either, on how this will go.

Many Disney guests are extreme planners and I'm sure this is causing stress for many people but I don't think there is an easy answer. Be prepared to not have things go the way you expect. If you do this, you'll be fine.

(and when I am saying 'you' I am referring to anyone reading this post)
 
I am surprised that so many people assume they will get the same room category as booked. Between having to cancel people, move people, and allocate people between various 'open' resorts, I would assume that they are going to put you wherever they have capacity. Maybe they will open the entire resort, or maybe they will open every other floor of a building, etc, etc.

I don't think anything is guaranteed at this point. And as Disney's attitude so far seems to be, 'take our offer or cancel with a full refund', I would be prepared to do just that.
I would absolutely expect my view category to be given to me or I expect the upcharge refund. A change from CL CSR to standard CSR is not just a drop in CL. They should have seen CL price reduction + Tower to Standard price reduction (+ dining plan reduction since that was involved). That’s what common sense states.

Obviously people will cancel if they are unhappy 🙄
 
I would absolutely expect my view category to be given to me or I expect the upcharge refund. A change from CL CSR to standard CSR is not just a drop in CL. They should have seen CL price reduction + Tower to Standard price reduction (+ dining plan reduction since that was involved). That’s what common sense states.

Obviously people will cancel if they are unhappy 🙄
I didn't say to not expect a refund of an upcharge. I am saying to not expect to get the exact room category you booked. I don't think that's an outrageous comment.
 
I didn't say to not expect a refund of an upcharge. I am saying to not expect to get the exact room category you booked. I don't think that's an outrageous comment.
If there isn’t CL or CL access rooms this year, that’s fine. Disney has to do what they have to do given the current situation and if they cannot deliver on the CL experience, then I appreciate that they took out the CL and adjusted my charge (yes, it’s been adjusted).

But, what’s not cool is to not let us know that they are unable to offer CL, and instead simply make a change to our reservation, so we are left wondering if there was an error made when taking out the DDP or if it’s intentional because CL will not be operating.

And to downgrade from the most expensive room (not including the suites), to the most basic room category without reaching out (they have my phone and my email), is again, not cool. If they would have at least changed to the Tower room, then it would have been better. And note, that GDT is CL access. Rooms are not in a specific floor. So, they could have very well taken the CL access and left me with a room at the Tower.
 
If there isn’t CL or CL access rooms this year, that’s fine. Disney has to do what they have to do given the current situation and if they cannot deliver on the CL experience, then I appreciate that they took out the CL and adjusted my charge (yes, it’s been adjusted).

But, what’s not cool is to not let us know that they are unable to offer CL, and instead simply make a change to our reservation, so we are left wondering if there was an error made when taking out the DDP or if it’s intentional because CL will not be operating.

And to downgrade from the most expensive room (not including the suites), to the most basic room category without reaching out (they have my phone and my email), is again, not cool. If they would have at least changed to the Tower room, then it would have been better. And note, that GDT is CL access. Rooms are not in a specific floor. So, they could have very well taken the CL access and left me with a room at the Tower.
I understand what you are saying, but this is a very unusual time. Nordstrom, Optimum, even the pharmacy, etc, does not answer my calls. This would be very unusual, except for the situation we are currently in. People are not getting the answers to ANYTHING right now, or the answers are coming at a very slow pace. Disney is no different.

I'm sure you will get a resolution, but I can almost guarantee that it will take more time than usual.
 
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