Cruise and Theme Park Operational Updates due to Coronavirus

[Farro]

You will go to no ends to apologize for their lack of costumer service.
What if someone hangs up and then goes to check online cause the message just told them so, only to find it not possible. They lost their place in 2 hour line
Also a 2 hour line for only 3 weeks worth of people coming to only the DVC and FW

Not defending them at all, because I agree it's aggravating, but I've had to deal with the post office during this pandemic and everyone else's customer service seems spectacular to me!

 

[Searc]

Okay, but how can I get a Homecoming reservation for September? I’ve tried multiple times and can’t. Gonna try OpenTable next.

Book on MDE.

 

[TheMaxRebo]

The group that is still going to come to Disney World even before the parks open is also likely to mostly be the die hard fans who are going to do things like call for dining reservations right when the window opens. That could also increase the call volume.

Yeah, good point - so probably a higher percentage of that 20% capacity calling now than of a random sampling of 20% of typical Disney guests

 

[Chumpieboy]

https://forums.wdwmagic.com/threads...g-plans-announced-july-11.964994/post-9271447
Not sure if anyone has seen this yet. It gives an idea of how WDW's reservation system might work. Looks like you will have to schedule not just your day but your time to enter too. Not surprised as most other parks with reservations are doing the same.

"Sorry, sir I need to scan your MagicBand to see if you have a scheduled timeslot otherwise I can't let you into this restroom."

 

[aweehughes]

Cinderella Royal Table?

Yup.

 

[Farro]

The only part that I feel Disney has failed miserably at are those with resort reservations.

To me it's unacceptable for people with July reservations to still have no idea where they are staying, will they be moved, will they have to pay to be moved or will the just be cancelled.

 

[Searc]

I just got off the phone it took 1 1/2 hours to get my 2 dining reservations. I did take the survey after because I remember reading here that that’s how they are grading employees working from home. I was surprised by the question if “I owned a business would I hire that person?”

That's been a standard question on the survey for a long time.

 

[OnceUponATime15]

@Blog_Mickey: Disney to Use ‘The Incredibles’ For Disney Parks Health and Safety Campaign
https://blogmickey.com/2020/06/disn...-for-disney-parks-health-and-safety-campaign/

 

[yulilin3]

Yup.

so they ARE booking in park?

 

[Moliphino]

This. That's what I think of whenever I hear, "Even a bad day at Disney is better than a day at work." Um, I get paid for working, whereas I pay through the nose for our Disney vacations. I'd rather be at work earning money than on a disappointing trip that I overpaid for.

Do you not have paid vacation time? I'm getting paid while I'm at Disney.

 

[TheMaxRebo]

I just got off the phone it took 1 1/2 hours to get my 2 dining reservations. I did take the survey after because I remember reading here that that’s how they are grading employees working from home. I was surprised by the question if “I owned a business would I hire that person?”

They have had that question for a while and I always found it odd (like I need to know quite a bit more about this person's qualifications to make a decisions like that), but I think just another way of asking you how you thought the overall experience was, were they professional but friendly, etc

 

[aweehughes]

Cinderella Royal Table?

Yup.

Okay, but how can I get a Homecoming reservation for September? I’ve tried multiple times and can’t. Gonna try OpenTable next.

You can’t get September DS reservations yet with Disney because of the new 60 day rule. You’ll have to go through OT.

 

[Farro]

so they ARE booking in park?

I think poster was talking about how they booked it in the past?

 

[aweehughes]

so they ARE booking in park?

No. 1999 was the last time I had to call something in at 7 am. It was for CRT. Someone asked a rhetorical question and I answered.

 

[cakebaker]

They're going to cut park capacity drastically due to a pandemic that is going on. How could park hopping possibly work under those circumstances?

They're going to cut park capacity drastically due to a pandemic that is going on. How could park hopping possibly work under those circumstances?

Why they can’t deliver the product they sold me is irrelevant. I’m not asking anything of them I don’t expect of Walmart. Give me what I paid for, or fully refund. I have a voucher I’ve never used. If I want a full refund, I have to hope they’ll throw a little pixie dust my way to get that. It should be policy.

They shouldn’t be giving 4 month extensions for a time when the parks aren’t even fully open and with no timeline whatsoever when they will be. The least they could do is adjust for the loss of benefits they sold as a feature of their product.

 

[yulilin3]

No. 1999 was the last time I had to call something in at 7 am. It was for CRT. Someone asked a rhetorical question and I answered.

OMG I am losing it now
thanks for that. I'm still on hold so was going to start making a list of reservations for in park

 

[pixieprincess925]

oh hold for over 90 minutes so far - they just started a message loop periodically that says that if your resort reservation is after July 10, they can only answer questions. They will only be making dining reservations for resort reservations between today and July 10....

 

[aweehughes]

OMG I am losing it now
thanks for that. I'm still on hold so was going to start making a list of reservations for in park

Yeah—please don’t. Nothing in park is open.

 

[MickeyWaffles]

Unfortunately there are probably people calling who aren’t even arriving during those dates who are calling to ask questions about future dates, bumping up today’s call volume even more. I’m sure not everyone calling is strictly traveling during those dates. You know people are trying to book outside of those dates even though it clearly states you cannot.

 

[yulilin3]

https://disneyparks.disney.go.com/blog/2020/06/together-lets-make-your-next-disney-day-incredible/