jennyq87
DIS Veteran
- Joined
- Feb 11, 2019
I called back to get a different CM b/c the 1st couldn't transfer me to guests services so she gave me their phone number.
Wait are you saying you have the guest services # or am I misreading?
I called back to get a different CM b/c the 1st couldn't transfer me to guests services so she gave me their phone number.
Is anyone else hearing that Deluxes are filling up?? This has me really worried.
The "recovery rate" rooms are filling up, yeah.
I feel for you as this situation is awful. I would be upset about being moved from BC/YC to Poly with no notice (and maybe no choice, I can’t remember your specifics) Unfortunately (or maybe fortunately, with these hold times!) that falls to your agent’s responsibility, not disney’s.I am well aware. I am a professional and treat others as such. Not sure what exactly you think I would do.
We had two reservations directly impacted by covid closures and were not given options to rebook by disney. poor customer service.
two consecutive weeks in August. second was already moved by TA to Poly, but it turns out our resort will be open. we are extremely disappointed. Now trying to get the first week taken care of and clearly others were able to get similar resort and room categories. Disney know how many of each are booked and what they will need to move.
What do you mean by that?
I’m super happy for everyone getting free upgrades.. but we actually did pay for deluxe so I’ll be super bummed for myself if they’re gone
What do you mean by that?
I’m super happy for everyone getting free upgrades.. but we actually did pay for deluxe so I’ll be super bummed for myself if they’re gone
I was told there was nothing available at Jambo as well. I'm sorry it didn't go well.Alright, well my from 7am to 7:30pm my saga has ended.
- GS was super nice, but couldn't find anything in Jambo available. I was moving from an AoA suite so she was trying to find something with one bedroom.
- She offered me 2 adjoining rooms at Pop, which I accepted (tentatively)
- She was unable to actually add the room because of the current "Modifications only" restriction. So now I have one room at Pop.
I'm tired and just wanted to hang up. It looks like I'll be cancelling.
Were your dates in August too?Alright, well my from 7am to 7:30pm my saga has ended.
- GS was super nice, but couldn't find anything in Jambo available. I was moving from an AoA suite so she was trying to find something with one bedroom.
- She offered me 2 adjoining rooms at Pop, which I accepted (tentatively)
- She was unable to actually add the room because of the current "Modifications only" restriction. So now I have one room at Pop.
I'm tired and just wanted to hang up. It looks like I'll be cancelling.
Were your dates in August too?
I mean that the rooms that were deluxe that were for "recoveries" or people getting bumped, at least for the dates I had, are full.
I was told there was nothing available at Jambo as well. I'm sorry it didn't go well.
I swear I’m not tying to be dense here . Do you mean there were a limited amount of rooms “reserved” for value/mod guests who were being bumped at no cost, but there may still be more availability for deluxe to deluxe?