AP Only Info Thread Reservation System /Extensions / Refunds

[DavidNYC]

In that case I would expect the refund to be the number of days from when the parks closed to the day your AP is scheduled to expire.

Under any reasonable interpretation of contracts - the refund would be based on time alone and not usage. If they attempt to claw back based on days that would be beyond ridiculous. Just think of the many cases where an AP holder went 10 random days during the first 4 months of the AP before closure. Disney can't just say "well - you got the value out the AP already so no refund" at all. It would make zero sense. That's not to say they can't just change the policy but as currently stated, the cancel option would only be logically interpreted based on time.

 

[OKW Lover]

Just another data point as far as the monthly charges go. I'm on the monthly payment plan and my cc account was not hit for any payments.

 

[kelpricer]

I can’t wait to get the email explaining everything. I know I shouldn’t be worried but there are former cast members now telling me that Disney will use an algorithm to figure out the refund, based on time left on AP/days visited already. That just can’t be right I really hope I didn’t make the worse decision by cancelling already.

 

[Pdollar88]

My AP was extended from Nov. 30 (I believe) to March 28. I’m not planning on visiting again until January 2021.

With an eye towards renewing, I plan to take the additional month extension, as this will cover all future travel dates I prefer.

 

[dlavender]

I can’t wait to get the email explaining everything. I know I shouldn’t be worried but there are former cast members now telling me that Disney will use an algorithm to figure out the refund, based on time left on AP/days visited already. That just can’t be right I really hope I didn’t make the worse decision by cancelling already.

They can't back out days that were used as regular ticket prices. I'm cynical, but in no way do I see that happening.

 

[married2grumpy]

I can’t wait to get the email explaining everything. I know I shouldn’t be worried but there are former cast members now telling me that Disney will use an algorithm to figure out the refund, based on time left on AP/days visited already. That just can’t be right I really hope I didn’t make the worse decision by cancelling already.

That‘s why I want to find out how much my refund will be before I cancel. I can’t imagine they are going to refund me for 305 days for my pass that was only active 60 days prior to closure.

 

[noimdisney]

That‘s why I want to find out how much my refund will be before I cancel. I can’t imagine they are going to refund me for 305 days for my pass that was only active 60 days prior to closure.

Why not? Isn't that exactly how it should work? (Genuine question)

 

[itstrue56]

I just got the following email from Disney (note that I want to cancel my AP, but originally asked for the partial refund):

Dear Valued Annual Passholder, Thank you for your patience as we processed your request to receive a partial refund in lieu of an extension of your pass expiration date. Your refund has been processed by Disney but it can take approximately 7 to 10 business days to receive. This timeframe may vary from one financial institution to another. Please note that we will issue refunds to the original form of payment where possible. If you paid via cash, gift card or if your original form of payment is no longer valid, we will send a check to you in the mail and that may take approximately 6 to 8 weeks to receive. This is a truly unprecedented time for all of us and we thank you for being important members of our Walt Disney World community. If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277. Walt Disney World Passholder Team

 

[cdurham1]

I’m looking for a refund for remaining months not just during closure. I haven’t requested it yet. I tried calling on several occasions but could not get through. I’ve read that we should be getting an email soon with 4 options. I was just curious how they were calculating refunds to try to figure out what we could expect to get back.

I called a couple of days ago and requested exactly what you said. The cast member didn't act like that was a problem and told me to expect the refund when they started processing them.

If I don't actually get the refund for the whole time from when the parks closed to my original expiration date, I won't be happy.

It isn't Disney's fault, but I paid in full for a whole year for access without all the strings attached. I live 12 hours away and I can't plan a trip with all the park reservation limitations. Plus, all the other strings. It's not what I paid for. Disney isn't bankrupt. I think they will have a legal problem not giving the requested refunds.

 

[hertamaniac]

I got the same e-mail even after declaring I wanted to cancel our AP.

 

[JungleCruiseFan]

Any word on a deadline for when we have to make a choice? We booked a house with a pool instead of on property to make sure we
Will get to have a vacation even if we decide not to go to the parks. I really want to see the parks open for a few weeks before we decide if we want to visit for a few days

 

[elle101me]

I got the same e-mail even after declaring I wanted to cancel our AP.

View attachment 507394

I had requested a partial refund for the days closed and just received the same email.

 

[Eastern]

I received the same email for my partial refund request (no longer showing on MDE). I didn't receive an email for the APs that I requested be cancelled (showing as extended on MDE).

 

[yulilin3]

Any word on a deadline for when we have to make a choice? We booked a house with a pool instead of on property to make sure we
Will get to have a vacation even if we decide not to go to the parks. I really want to see the parks open for a few weeks before we decide if we want to visit for a few days

On the website it says August 11

 

[hertamaniac]

I didn't receive anything for the APs that I requested be cancelled (showing as extended on MDE).

Neither did I except the above message. I want to know how they are allowing us to choose and the methodology of calculation. If the CM can't answer that, then they should point us to a document that outlines the procedures/protocols.

 

[Eastern]

"We also recognize that Park reservations will change the way that many of our Passholders prefer to enjoy their pass. With that in mind, we are offering these alternative options to manage your pass."

Seems like they are offering the extension or the 'partial refund'.

"Alternatively, and in lieu of the one month extension, Passholders who have paid in full may choose to cancel their annual pass and receive a partial refund. " To me, the 'partial refund' sounds like 'cancel and get the remaining value of your pass back, dated from date of closure'. There isn't an option for 'refund for closed park days and you can use the rest of your pass' that I can see.

 

[KristinU]

What do you guys think the chances are of getting them to convert the remainder of my plat APs to a 9 day one park per day pass?

APs active 1/24/2020, onside stay booked for 12/21-29 with park reservations made for those days. Scrapped our August trip which was to be offsite.

We have plans for next April and will stay offsite then, so I'm thinking I'd rather just buy another round of daily tickets so we can actually get park reservations for more than 3 days (I know, that's a lot to ask...)

 

[n2mm]

My daughter got the email today and checked her bank and got a refund for her and husband today. Since I paid for the kids, I’ll get that refund, but not showing yet.

 

[Eastern]

What do you guys think the chances are of getting them to convert the remainder of my plat APs to a 9 day one park per day pass?

APs active 1/24/2020, onside stay booked for 12/21-29 with park reservations made for those days. Scrapped our August trip which was to be offsite.

We have plans for next April and will stay offsite then, so I'm thinking I'd rather just buy another round of daily tickets so we can actually get park reservations for more than 3 days (I know, that's a lot to ask...)

I would not be optimistic. They are swamped just providing the basic options, extend or cancel/refund.

 

[KristinU]

I would not be optimistic. They are swamped just providing the basic options, extend or cancel/refund.

Yeah, I'm thinking the same. My big concern is the stupid park reservations for December. I'd love to just request a full refund and then add the passes to our room only reservation, but I'm worried that they won't be available for Christmas week by that point. I'm also thinking that if I added the passes to our room only reservation NOW before getting an AP refund that my park reservations would somehow get all tangled up and would end up getting cancelled on me.

I'd cancel that trip altogether but we're meeting my parents there and have our park days all synched up now.

The other thing is that I don't think we have official word that they WILL cancel and refund APs, right? We've heard that they've been promising that, but we haven't actually seen it in writing as a true option to my knowledge. Am I right? Or have I missed it somewhere?