Why does this happen? example: Be Our Guest

[tigger2002]

Looking for Be Our Guest Lunch on July 28th 2021. If I put in "lunch" it says "Sorry! There are no times available between 11:00 AM and 2:55 PM."
If I put in 11:30 it says "Reserve a table at 11:20 AM" Isn't 11:20 between 11:00 AM and 2:55 PM?
This has happened more than once.

 

[merdie]

I don’t know beyond Disney IT is pretty terrible and the app/website are very glitchy.

 

[Jennasis]

Sometimes its luck that as you were changing the time for your search, a reservation opens up. Refresh is your BFF!

 

[luv2cheer92]

This is why it is very often recommended to search by the specific time opposed to just "lunch" or "dinner". I don't think anybody knows why, but that happens a lot and has been going on for quite a while.

 

[kanerf]

I have often found that to be so. I like to dine early and will look for 'dinner' availability and see none in the app, but then I put in 5:30 and see several options.

 

[rwdavis2]

I don’t know beyond Disney IT is pretty terrible and the app/website are very glitchy.

You took the words right out of my mouth concerning their IT.

 

[Simba's Mom]

To the OP, If it's any consolation it's happened to me.

 

[CindyT]

I have always had better luck putting in a specific time. Putting in lunch or dinner just doesn’t work as well.

 

[MomOTwins]

It's not always even a fix to do specific times. I remember searching for 7pm... no tables available. Searched for 7:30 and a there were several tables suddenly available in the 6:30-8pm range--all of which should have come up with a search for 7pm.

 

[Moliphino]

It's not always even a fix to do specific times. I remember searching for 7pm... no tables available. Searched for 7:30 and a there were several tables suddenly available in the 6:30-8pm range--all of which should have come up with a search for 7pm.

Yeah, I usually just check every single time slot because I've had the same experience.

 

[HopperFan]

 

[Dis703]

I usually go back and forth between choosing a meal like lunch or dinner and entering an actual time as it does get different results. I get a lot of error responses too. Or it will say nothing is available at all, when 2 seconds before there were dozens of restaurants with multiple times to choose from. I usually just try again after a few minutes and they pop up once more. Their website really is awful sadly.

 

[jimmymc]

I'm really not sure, but selecting each hour instead of a meal has gotten me 90% of my reservations.

 

[BethanyMouse]

We found the same issue this past weekend while book. I remembered it being an issue the last few times. I just look up a specific time now. I have no clue why but it is very annoying!

 

[brennan731]

It has been so spotty lately looking up anything through MDE. It's not good!

 

[MinnieM21]

It's happening with Disneyland's site too.

 

[tigger2002]

I have been "practicing" getting a dinning reservation before I can make an actual one and the problem seems like it is always there. If it was consistent that would be okay, but it is highly unpredictable. Consistently inconsistent.

 

[gharter]

Would agree that it happens frequently.
As others have noted, I always search by a time rather than a meal.

 

[The Iron Giant]

I’ve had this happen in years past. We like to do the latest character breakfast possible in the parks after we rope drop. When I book it doesn’t always give me the latest time when I search. But if I book 10:15 and then immediately go back in and modify it, there will usually be a 10:40 time slot available for us. It’s never available during the initial booking but shows up when you immediately try to modify the reservation. Weird.

 

[MinnieLovesMickey]

Pretty sure Disney IT still uses Windows 95.

Had the same issues anytime I have tried using the breakfast, lunch, or dinner buttons. I think they may just be for decoration.

The biggest issue I had with last trip is if I needed to cancel an adr, I would get an error message that it's not able to be cancelled at this time and then a few hours later I have an email with my cancellation confirmation