Yes, we had an issue like this yesterday at MMRR at DHS. We're about to load and ride goes down. We then have to wait our turn for the CM to scan our band to give us a multiple experience pass that's good for anything BUT ToT and RotR at DHS....first of all, definitely not an even trade since I paid for MMRR, second everyone got it, so no difference between if you paid for it or were standby. I asked for a refund instead because again nowhere near an even trade and they tell me they can't do that, but if I go out of my way some more and go wait in line for guest services they might be able to help. So after a wasted almost 40 mins. I did get a refund. Customer service has definitely not been the past Disney customer service this trip.Park hopped to Epcot today in the evening when we would have changed plans and gone back to the hotel because we were exhausted and one of our kids had been motion sick after FoP. But we had ILLs for Frozen that can’t be refunded, and the kids had been talking about it all day even though at that point they wanted to go back to the hotel.
So onward to Epcot… and of course Frozen broke down and stayed down the rest of the night.
That right there is the magic of ILLs: you can’t cancel and get a refund if your kid gets motion sick earlier in the day, but Disney has a ride malfunction and it’s just “ok here’s a refund thanks for planning your vacation day around our systems.”
I will say if you're willing to pay enough, you can get on most rides with little wait, but again you have to pay for genie+, pay for ILL, and pay to stay not just on property, but at a deluxe. We stacked MK fastpasses last night and did EMHs last night at MK and we basically walked onto any ride we wanted after watching fireworks- midnight.
We weren't even pushing it and did the following with very little to no wait starting around 820pm:
PP
Carousel
7DMT
BTM
HM
WtP
Cars
Buzz
snack
Carpets x2
Pirates
Tea Cups
SM
snack
shopped
It waa pretty great, but again VERY expensive.