So weird. I've needed to email or upload drivers license or marriage certificate for everything so far. The guy at Chase on the phone told me they'd have to transfer me to the banking department to do my checking account too. Like, can I just go into the bank?
You should be able to do all of it at the bank if you've got one. I haven't changed my name on my old BoA card because I think they said I had to go in branch. Since I don't use the card I'm not putting that much effort into it
I think Capital One wants a fax or go in branch for that one too, but that's just a bank account. (so again, that one hasn't been changed yet either)
I had called Target first and they just changed the name, said congratulations, we're suspending your card until you get the new one (why IDK!), is there anything else I can help you with?
So stunned, I called the number on my SW card next, and the same thing, guy's like, congratulations, no problem, how do you spell that? ok it'll be in the mail tomorrow, go ahead and use the old card until you get it. Stunned again I call the number on the IHG card, rep says, oh I see you have a new card coming with the new name, do you want me to change all your cards to that name? Well yes please! Didn't know you could do that, all the cards had different numbers to call and the last guy didn't mention it. Oh yeah we can see everything, one sec... there you go
They all went like that until Amex and I had to threaten to cancel the card to get someone to change it. I kept uploading a pic of my driver's license and I kept getting a letter in the mail 2 days later saying the pic was illegible, for faster service upload a pic on our website.
That went on for a couple months when finally I had to I call the number for my corporate card. I explained the situation and said it absolutely had to be changed as I had a trip coming up and my card had to match my DL (one of the rental car companies is a stickler, I forget who). They were the nicest guys but I wound up emailing a pic of my DL to some random dude in India and have trusted they didn't immediately sell it after changing my name
I asked them if they could do my personal one too and they didn't want any part in that. So call personal, they could see my name was changed on the corporate but that wasn't good enough so I lost it and told them to just cancel it. I used it once a few months before but before that hadn't used it in years and it's not worth this aggravation just to make you money. Well that changed their tune real fast, somehow miraculously the supervisor could see enough to confirm my name change and they expedited the card out to me
(Don't ya know it worked though, I only use it for AmEx offers but I saved $150 and earned 10k points in one year on a free card just on offers. )
About half the hotels and car rentals I did over the phone or on the website. Guess I got it done just in time for it to be easy-ish. I think I have a couple more airlines and Wyndham rewards to change but they all want documentation so I've just been lazy about calling to get the forms or fax numbers since we mainly fly SW and stay other places. The things we do to make hubby happy