member services

Sorry if this has been asked but I’m new I currently have a week reservation at my home resort for November. This year we have some extra banked points so I would like to do a split stay with a non-home resort (4 nights at non-home, 3 nights at home resort) When the 7 month window opens I’m not...

I just got off the phone with the AP VIP line. We are arriving May 8 for 7 nights. In order to make the park pass reservations, I purchased 7-Day Park Hoppers for each member of our party. With today's news, I am hoping to upgrade two of those Hoppers to Sorcerer APs. The Cast Member I spoke...

I am brand new to DVC, actually just received my membership number yesterday. I purchased a resale contract on June 6 that had 230 banked points that needed to be used by September 30th. The Disney ROFR took over 5 weeks but finally passed. Closing occurred on July 23. Since we wanted to try to...

Hey! Around 4am on the morning of 5/1/2021 the 2nd floor (any others???) fire alarm went off. We put on shoes and followed the exit signs and exited by stairs into the middle of the C. We were one of the first families out but there were already a few families there when we arrived. Over the...