Mainsail Minnie
Momketeer
- Joined
- Jul 28, 2019
OP, I'm sorry certain posters are being unhelpful and piling on. It happens a lot on these boards. Don't let it get you down.
I'd say using a car for 3 months is slightly different than changing dates on a flight.
OP, I'm sorry certain posters are being unhelpful and piling on. It happens a lot on these boards. Don't let it get you down.
I got minimum coverage on my car because it was the cheapest option. Well, the total damage exceeds my coverage amounts and the insurance company won’t pay the difference. It’s really terrible customer service.
This is why we fly Southwest only. Decided to use Delta for a friend's wedding, as it was the cheapest option and WOW terrible from start to finish. I'd rather just pay a little more and change planes than ever deal with them again.
Another silly analogy. You're comparing a situation that would cost the insurance company money with one that wouldn't cost the airline anything, unless, as I already stated, the flight was sold out.
Buy a travel insurance policy that covers flight changes. It’s been the way it is for as long as I’ve been flying. If you don’t want to pay it, then don’t fly. Do you not know when the vacations are when you book? Or do they change?
No. You are dealing with a perishable service that has a limited amount of time to sell. Prices are adjusted with demand. You said you paid $640 for 4 or $160 per person round trip. That is cheap. That’s probably why you chose them and not because they are going to lose a loyal customer. A new A320 has a list price of $100 million. Nothing about an airline is cheap.
You chose your fare because it was cheaper but now want them to accommodate you because you don’t want to live with the consequences of your decisions.
Guess I'm alone in this one. I've worked in some sort of customer service roll all of my life. I guess I've been fortunate to work for comapnies who will do whatever they can to help their customers. I've always believed that I'd rather lose a dollar than lose a customer. What bewilders me with the airline industry is there's no money to lose. If you have 4 tickets and there are still 4 seats on the flight you want to change from, I've never understood what the problem is. If it's a sold out flight, yeah, in that case, I can see the issue. But then again, I'm not in the travel industry. I've always worked with goods and services. I used to work at a Best Buy type place in my teens. If someone wanted to buy a TV, there weren't different levels to purchase in case you needed to return it.
Guess I'm alone in this one. I've worked in some sort of customer service roll all of my life. I guess I've been fortunate to work for comapnies who will do whatever they can to help their customers.
Because you had those 4 seats booked and if someone else wanted them then they lost that sale. What happens if those 4 seats never get rebooked by anyone? All because you changed your mind. They want confirmed seats and if you want out of them, well, you pay for it. I totally see it and as someone who runs a business it should be pretty obvious that anyone unsold is bad for business. The customer is NOT always right. CS agents should realize that more than anyoneGuess I'm alone in this one. I've worked in some sort of customer service roll all of my life. I guess I've been fortunate to work for comapnies who will do whatever they can to help their customers. I've always believed that I'd rather lose a dollar than lose a customer. What bewilders me with the airline industry is there's no money to lose. If you have 4 tickets and there are still 4 seats on the flight you want to change from, I've never understood what the problem is. If it's a sold out flight, yeah, in that case, I can see the issue. But then again, I'm not in the travel industry. I've always worked with goods and services. I used to work at a Best Buy type place in my teens. If someone wanted to buy a TV, there weren't different levels to purchase in case you needed to return it.
Because you had those 4 seats booked and if someone else wanted them then they lost that sale. What happens if those 4 seats never get rebooked by anyone? All because you changed your mind. They want confirmed seats and if you want out of them, well, you pay for it. I totally see it and as someone who runs a business it should be pretty obvious that anyone unsold is bad for business. The customer is NOT always right. CS agents should realize that more than anyone
Have you ever looked at most flights available seats? They are often fairly sold out. Your seat you decide you don't want was probably wanted by someone who, when they couldn't buy it, went somewhere else. Another airline even. So yeah, it costs them money for you to back out of your agreed to purchaseAnother silly analogy. You're comparing a situation that would cost the insurance company money with one that wouldn't cost the airline anything, unless, as I already stated, the flight was sold out.
Thing is, you don't know. It is costing them something. Even Disney charges you a fee if you cancel within a certain window. Because, your reservation was a hold on a spot and you gave it up. You don't know what that hold cost them in lost business.I get that. BUT, what if they still had 4 seats not sold on the flight I'm on? It's costing them nothing. That's the whole thing to me. If I was on a sold out flight, I totally get it. But there's still about 30 seats open on my flight.
Have you ever looked at most flights available seats? They are often fairly sold out. Your seat you decide you don't want was probably wanted by someone who, when they couldn't buy it, went somewhere else. Another airline even. So yeah, it costs them money for you to back out of your agreed to purchase
Except it's a company wide policy. It's clear. It has nothing to do with sold out or not sold out. It's their company, they make the rules.