DH said when he clicked "cancel" it gave the option of other offers to click on OR chat. It was a weekend...not sure if that makes a difference. He didn't actually have to chat because he just picked one of the other offers.Where's the option to cancel online? My plan expires in June and I would like to renew it online rather than dealing with playing games with a customer service rep as they read out all the terms and conditions.
The above are my sentiments exactly - if they just offered that $5/month rate for as long as the customer wanted, they would have me as a customer again and probably many more, but I got tired of doing the "cancel dance" over and over so I just gave up. And then when I get a new offer in the mail every few days I always tell DW "I wonder if the money they spend on sending me these stupid offers over and over is more than what they'd get on my subscription cost" -- of course it probably isn't but geez I sure get a lot of their junk mail.I just went online, clicked on Cancel and was given some new offers. I chose $60 for a year, so $5 a month. The only thing I don’t like is that it‘s set to Auto-Renew at the then going rate. I have made a notation in my calendar to cancel before that happens next year.
I’m happy not to have to think about this for another year. It’s always so annoying.