Disnee Dad Says............................................................... I'm sorry you had I bad time, I was really happy with National. I was the only one in line to check in. The hardest part was going to the garage and looking for an economy car. There are no economy cars, I guess compact and economy are the same. I asked a guy there, he explained and in two minutes we were off. Well not exactly, you have to checkout at a booth, it took fifteen minutes to do three cars in front of us, but only two to check us through. When I checked in the car at Disney a week later, again I was the only one in line. The shuttle driver even postponed his lunch so he could take me to the hotel!! They did try to hard sell the insurance, and I had to sign a waiver stateing that I understood I was declining their coverage.
Our experience w/ this company, both online and at their airport rental site were the worst I've ever experienced! The on-line people refused to add my frequent flyer number to the reservation; I called the 800 number - they were quite nice and did it right away! The on-site staff varied from rude to belligerent (the counter person insisted I had taken her pen and demanded I return it!) and we were charged for a compact car car when we had rented an economy car and told that the rate was the same for both types ($12 difference!). So, if you have a choice - don't use these guys!
Since I wasn't there, I don't know how DH handled it. Poor thing, didn't have anything in writing to state otherwise. I said "why didn't you make HIM prove it". He was so frustrated by it and didn't even know how EA worked that he didn't think of that (plus filled out the EA form). Lucky it was a business expense. 
