- Aug 22, 2013
I’m sorry you experienced problems with your refund.We had never cruise before and ended up booking three cruises this year: spring break - 10 day Panama Canal with HAL, 7 day Alaska DCL, and 6 day Caribbean DCL over New Years. The first two were cancelled by the cruise lines and we opted to cancel our New Years cruise as well.
So I only have customer service and refund issues to go off but I will not ever sail Holland America. They have strung me (and many others) along with our refunds. Initially told 5-10 days then when I called back, same story for another 5-10 days, then 60. It's been 75 days. We have called again and they said it should be soon. I'm not holding my breath. I just started a dispute with my CC company. Because of that they'll never have us as customers. DCL has been truthful with great service, so even though they are much more $$ than other lines I will only book with them in the future.
And that is how you get customers, HAL!
I’m following with Carnival and RCCL and so far, it seems to take 3 to 6 weeks for them to refund the guests.
How long did it take for DCL to refund?