Earning My Ears
- Jul 12, 2017
Hi. I am sorry I didn't see this until now and so did not respond. They did give me a refund for my ticket and offered a full refund for all of my family's tickets; I only accepted the refund on my ticket as my husband and kids decided to stay for the event (my mood was so sour at that point that I felt like I'd be Debbie Downer and didn't want to impact their fun).I totally agree!!! I'm back at WL but took pictures of lines everywhere and the amount we paid (also family of 5 here ) this is unacceptable. They knew what to expect by the last event and should have had it together. I will talk to guest services after some sleep. Did they give you a refund?
The guest relations CM I spoke with told me, flat out, that the event sold out and they made more tickets available. I've been an adult WDW fan for long enough to know to take what a CM says with a grain of salt, but it would make sense to me as the crowds did seem disproportionate to what a party would be. I know villains are popular and the Haunted Mansion stuff was a big deal, but this seemed really over sold, and Disney gave me a refund as soon as I asked for it. The guest relations people did not seem at all surprised that there was a long line of people there to complain. The CMs were all friendly and professional and truly could not have done more about a situation they had no control over.