Disney Resorts Switching to Paperless Registration?

IronFozzie

Mouseketeer
Joined
Mar 16, 2015
A friend of mine sent me an image tonight of a new credit card reader at the front desk of animal kingdom lodge. It has replaced the old mickey mouse touch to pay devices and has a large screen like the credit card reader you'd see at Publix, with a stylus pen to sign with. It would appear that Disney is looking to go even more green and completely eliminate paper registration cards at their hotels and instead have them be digital. I know Disney has been getting away from printing parking passes for vehicles for some time now, so this feels like a natural progression. I read on another site a rumor that the company who supplied the old devices went out of business and it is costing too much to maintain them.
 

rteetz

Rumors and News Moderator
Moderator
Joined
Feb 20, 2013
A friend of mine sent me an image tonight of a new credit card reader at the front desk of animal kingdom lodge. It has replaced the old mickey mouse touch to pay devices and has a large screen like the credit card reader you'd see at Publix, with a stylus pen to sign with. It would appear that Disney is looking to go even more green and completely eliminate paper registration cards at their hotels and instead have them be digital. I know Disney has been getting away from printing parking passes for vehicles for some time now, so this feels like a natural progression. I read on another site a rumor that the company who supplied the old devices went out of business and it is costing too much to maintain them.
I'm confused on the digital registration cards you are talking about?

As for the credit card readers/scanners yes they are moving to the model you saw a picture of.
 

IronFozzie

Mouseketeer
Joined
Mar 16, 2015
When you check in to a hotel you traditionally sign a piece of paper stating you won't smoke in the room, you aren't traveling with pets, you agree for charges to be placed on your credit card, etc. This is referred to as a registration card. Many hotel chains have eliminated the paper version of this card and have switched to digital methods of having guests agree to the terms of staying at their hotel. Disney however, has been reluctant to make that switch.
 
  • rteetz

    Rumors and News Moderator
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    When you check in to a hotel you traditionally sign a piece of paper stating you won't smoke in the room, you aren't traveling with pets, you agree for charges to be placed pin your credit card, etc. This is referred to as a registration card. Many hotel chains have eliminated the paper version of this card and have switched to digital methods of having guests agree to the terms of staying at their hotel. Disney however, has been reluctant to make that switch.
    I don't remember having to do that. We checked in our room wasn't ready yet. We didn't sign anything. Got a text with room number and went to the room.
     

    IronFozzie

    Mouseketeer
    Joined
    Mar 16, 2015
    I don't remember having to do that. We checked in our room wasn't ready yet. We didn't sign anything. Got a text with room number and went to the room.
    If you check-in online you will have already filled out this form digitally. If you didn't check-in online, your front desk cm was lazy and didn't do their job correctly. If you don't sign the form you could effectively smoke in the room and not incur a cleaning fee.
     

    rteetz

    Rumors and News Moderator
    Moderator
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    Feb 20, 2013
    If you check-in online you will have already filled out this form digitally. If you didn't check-in online, your front desk cm was lazy and didn't do their job correctly. If you don't sign the form you could effectively smoke in the room and not incur a cleaning fee.
    Ok I get it now. We did online check in.
     

    Lesverts

    DIS Veteran
    Joined
    Oct 31, 2014
    Yea ***** is reporting that it is because the Mickey terminals were hard to maintain (and were not the easiest to use). So Disney is modernizing their POS systems to be inline with international standards of RFID tap payment/Apple Pay-type systems and chip and pin technology.
     


  • lockedoutlogic

    DIS Veteran
    Joined
    Apr 26, 2007
    A friend of mine sent me an image tonight of a new credit card reader at the front desk of animal kingdom lodge. It has replaced the old mickey mouse touch to pay devices and has a large screen like the credit card reader you'd see at Publix, with a stylus pen to sign with. It would appear that Disney is looking to go even more green and completely eliminate paper registration cards at their hotels and instead have them be digital. I know Disney has been getting away from printing parking passes for vehicles for some time now, so this feels like a natural progression. I read on another site a rumor that the company who supplied the old devices went out of business and it is costing too much to maintain them.
    I used that two weeks ago at kidani...it was being "tested" and I used a Disney gift card on it.

    Their credit system has been Archaic since its installation...including after major systems work in 2005 and 2012...this thing finally looks like it wasn't bought in the cheap.
     

    IronFozzie

    Mouseketeer
    Joined
    Mar 16, 2015
    I never thought of the old touch points as cheap, but they did require a little bit of training to use. The buttons for the pin pad were my biggest complaint. Did you have any issues using the new payment system?
     

    lockedoutlogic

    DIS Veteran
    Joined
    Apr 26, 2007
    I never thought of the old touch points as cheap, but they did require a little bit of training to use. The buttons for the pin pad were my biggest complaint. Did you have any issues using the new payment system?
    It was a larger, muiltiinterface paypoint...a nice one at that. I should have taken a picture.

    I think they dumped the Mickey head. That was cute for fast pass...but didn't make a lot of sense for a paypoint
     

    rteetz

    Rumors and News Moderator
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    It was a larger, muiltiinterface paypoint...a nice one at that. I should have taken a picture.

    I think they dumped the Mickey head. That was cute for fast pass...but didn't make a lot of sense for a paypoint
    The Mickey head makes sense for people so they do the "mickey to mickey" for the magicbands.
     
  • IronFozzie

    Mouseketeer
    Joined
    Mar 16, 2015
    That's how the verbiage goes during training, "touch Mickey to Mickey". Makes it easier for Guests who have never used the system to understand how to use it.
     

    lockedoutlogic

    DIS Veteran
    Joined
    Apr 26, 2007
    The Mickey head makes sense for people so they do the "mickey to mickey" for the magicbands.
    The "Mickey to Mickey" thing is part of the underlying psychology as well...it's "not real money"

    ...it's standard operating procedure.

    And to this point...the Mickey touch points might have been confusing at registers...because people are trained internationally to look for certain things when it's about money...

    You know how many places I've seen people try to Jam their visas into a non existent slot over the last 2 years?
     

    IronFozzie

    Mouseketeer
    Joined
    Mar 16, 2015
    The "Mickey to Mickey" thing is part of the underlying psychology as well...it's "not real money"

    ...it's standard operating procedure.

    And to this point...the Mickey touch points might have been confusing at registers...because people are trained internationally to look for certain things when it's about money...

    You know how many places I've seen people try to Jam their visas into a non existent slot over the last 2 years?
    The touchpoints had a chip reader in them, the cast just weren't trained to use them.
     

    lockedoutlogic

    DIS Veteran
    Joined
    Apr 26, 2007
    The touchpoints had a chip reader in them, the cast just weren't trained to use them.
    That was an example of consumer habits...not WDW.

    I'm theorizing that maybe there desire to be different might have had unintended consequences.

    "Cast member", I presume?
     

    sachilles

    DVC coming to this space soon
    Joined
    Jan 7, 2013
    I wonder if this may be a PCI compliance thing as well. The standards for bigger companies has increasingly become more and more strict. The old hardware may be non-compliant, forcing them into the hardware update.
     

    hakepb

    DIS Veteran
    Joined
    Apr 19, 2008
    Yea ***** is reporting that it is because the Mickey terminals were hard to maintain (and were not the easiest to use). So Disney is modernizing their POS systems to be inline with international standards of RFID tap payment/Apple Pay-type systems and chip and pin technology.
    I know it really means Point Of Sale,

    but I still chuckle reading "Disney is modernizing their POS systems"...:goofy:
     

    Killer Fish

    Mr. Hospitality
    Joined
    Sep 27, 1999
    I work for a major Hotel company and thought it was insane that Disney still had paper registration cards....I feel most hotel chains had got rid of these about 5-7 years ago.
     

    lockedoutlogic

    DIS Veteran
    Joined
    Apr 26, 2007
    I work for a major Hotel company and thought it was insane that Disney still had paper registration cards....I feel most hotel chains had got rid of these about 5-7 years ago.
    Disney hotels have been behind the curve since the micro processor was invented...

    They never felt there was value in infrastructure investment
     





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