Yes...Disney has recently stated that the value of expired tickets can be used toward the cost of new tickets (or AP).
Have your tickets been updated? I have a flexible ticket that is still showing use by 01/14/2021, as well. And I can't seem to find anything about the current policy for flexible tickets.
WDW hasn't stated anything about the Flexible tickets, only "date-specific" tickets were mentioned as being extended into 2021. Depending when purchased, I believe some Flexible tickets are already good through 12/31/2021. It may be something they need to handle on a case-by-case basis.
That's the issue, yes: there doesn't appear to be a policy for flexible tickets. I don't understand why those who bought cheaper date-specific tickets essentially get a free upgrade to a flexible ticket and an extension, but those who paid more for flexible tickets don't even get an extension. For the record: I understand why they're making the dated tickets flexible and I have no issue with that, but not why the flex tickets seem to be getting punished now.
As I said, it may be handled on a case-by-case basis because some of the Flexible tickets are already good through 2021. They can't do an automatic "change all Flex tickets to 9/26/2021" which I suspect is how the extension coding was done for regular date-specific tickets.
I appreciate your input, but in that case shouldn't the policy reflect that? If they couldn't code "change all tickets expiring before 9/26/2021 (or 1/15/2021, even) to 9/26/2021" they could've at least added something to the policy to let us know who to contact to get it done. We're just in the dark now, as we have no way of knowing if our ticket will be extended, or if it slipped through the cracks.
My ticket looks like this in MDE (desktop, not the app). I’m assuming that it is good for admission on any 8 days between the start date and the last day it is valid. IOW, I could use 4 days during my trip in October and then use the other 4 any time before 09/27/2021.
Honestly, changing a 12/31/20 expiration date is no less urgent than extending the 12/15/20 date to 09/26/21. An extra 16 days of validity doesn't do us any good. With the park reservation system supposedly going up soon it's important to know what our options are.
I suspect they did a blanket change to all date-specific tickets -- and some were "current" as in expiring now or even last week. So those needed to be dealt with sooner than tickets like Flex, of which only some expire in 2020 while others expire 2021 and isn't as simple a coding change.
I asked this exact question in the main Tickets thread, but Robo and someone else whom I can't recall just now stated that the usual expiration window would still apply once the ticket was used to enter a park. However, I sent an email to WDW itself and the help person confirmed what you said, that the days can be used in any manner you like through the updated expiration date.
From what I've read those expiring now or next week had already been extended to December 15, 2020, though. So by definition there wouldn't have been any urgent "current" tickets left when they did the extension to 2021, as they all already had an expiration date in December.
I just called the "existing tickets" number, and quite frankly, the answer does not make any sense. They are insisting that flexible date tickets set to expire 1/14/2021 do not deserve an extension because they were purchased in 2019, and are therefore not affected by the park closures. But people who bought a dated ticket in 2019 for 2020 do qualify, because they are affected by the closures. My ticket was purchased in December 2019 for use in 2020 but they insist I'm not affected. It's ridiculous.
Were the tickets scheduled for Halloween week when you bought them, or were they initially dated some time during the closure?
Funnily enough, that is the exact bull they gave me on the phone. "You have to wait until ticket sales for 2021 open up again, and then apply the value of this ticket to a new one." But, of course, no one knows when that is. They did say I could do it on the phone, but I've never done it so I don't know for sure. I remember reading a post by someone who had a lot of trouble getting them to apply the value to a new ticket some time last year. They wrote that the CM treated them like it was not policy to do that, and that they should be very grateful that they were making an exception.
Thanks.
