Gold Mobility Rental

Discussion in 'disABILITIES!' started by TallyTutter, May 27, 2018.

  1. Madeleine Arnold

    Madeleine Arnold RETIRED ARNOLD'S

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    Hi CM, We just returned home from our trip. Sorry the trip update took so long. It would be an understatement to say the customer service and the rental scooters from Gold Mobility are a night and day difference from the list companies we’ve used over the past 10 years. Absolutely the best service, nicest rental scooters, and best service we have received. W had not a single problem or concern durring the entire trip. We saved hundreds of dollars over what we have been accustomed to paying. Gold Mobility has our business for life. I understand now why people everywhere recommend them. I feel so bad about be skeptical in the beginning. Happily add me to list of customers who highly recommend them!
     
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  2. cmwade77

    cmwade77 DIS Veteran

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    Don't feel too bad about being skeptical, how many places do you know where 100% of the reviews are 100% positive without the company paying for a single review?

    Seriously, when you see that you tend to think that they must be paying for reviews or something and then add the fact that they are so much less expensive than their direct competitiors that doesn't get near as high marks and how can you not be at least a little skeptical?

    They really are a company that sounds too good to be true, but somehow in this case something that sounds too good to be true goes against the normal trend and is still somehow true.

    I personally hope I am not a customer for life, but that is me hoping I can someday get my body back into a condition where I don't need an ECV, hopefully they can someday figure out how to help my knee, but for now I am a customer for as long as I need to use an ECV at Disney World.
     
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  4. UncleMike101

    UncleMike101 DIS Veteran

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    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^All of this. Especially the bold part. ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
     
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  5. RaySharpton

    RaySharpton Retired and going to Disney.

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  6. Madeleine Arnold

    Madeleine Arnold RETIRED ARNOLD'S

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    We just re-booked Gold Mobility for September, we decided to go with the new Maxima model for my husband because he is actually 410 LBS.
     
  7. Madeleine Arnold

    Madeleine Arnold RETIRED ARNOLD'S

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    After this past week great experience with Gold Mobility we just re-booked with them for September, we decided to go with the new larger Maxima model scooter they just starting offering for my husband because he is actually 410 LBS. Does any one have any experience with this bigger model?
     
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  8. RaySharpton

    RaySharpton Retired and going to Disney.

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    Hi, Madeleine. Gold Mobility Scooters, LLC just added these new Pride Maxima mobility scooters. I almost bought one many years ago, but I was going to use it for travel and I thought that I would not be able to lift the different separate parts to travel and put in my trunk. But I really liked riding it.

    But you won't be taking it apart on only using it as a rental while at WDW.

    I liked it because it felt so sturdy and strong compared to the Victory 10.

    It is larger in footprint, but still fits the space for WDW buses.
    If your husband is a newbie, turn the speed knob down to walking speed and turn off when not in use to save battery.
    Put it in neutral, freewheel mode and roll the mobility scooter into your resort room next to charge every night. Freewheel mode is easier for newbies instead of getting frustrated parking it in the tight space through the resort room door and parking it.
    When entering the bus and you need more power to go up the ramp, just put one hand on the speed know and turn it slowly to increase power to go up the ramp. But remember to turn the speed know very low, slow when parking in the bus to parallel park. Once on board the bus, some bus driver's will ask if they can help you park. He slowly guides your scooter back in the space and straps it down.
    Pick up a WDW park Disability Guidemap to see which attractions let you drive through and those that require you to switch to a WDW wheelchair available at the attraction.
    Try to make wide turns in the queues.

    Yes, if I didn't have my wheelchair now, I would definitely rent the Maxima instead of the Pride Victory 10, but that is just my opinion based on my personal experience just for myself and certainly not for anyone that rents the Victory 10 or the Go-Go mobility scooters.

    I liked the power to go up any hill and the comfort of the chair. I think your husband will love the Gold Mobility Scooters, LLC Pride Maxima mobility scooter rental.

    Here is a photo of 4-wheel Pride Maxima mobility scooters. They are so new to the Gold Mobility Scooters, LLC that I didn't see them listed yet on their website. It is good that you called them. I don't know if they offer both the 3-wheel and/or the 4-wheel versions. But I know the models have continuously been updated by the Pride Mobility manufacturer and being Gold Mobility Scooters, LLC they will be brand new and only rented for six months before they order newer ones.



    [​IMG]

    Just my opinion, but this person doesn't look like she weighs over 400-lbs and could probably use a Victory 10 or even a Go-Go Sport depending on her weight. But she could certainly rent anyone that she wanted.
    [​IMG]
    [​IMG]
    This is from a very long time ago before Gold Mobility Scooters, LLC became available. On the right is Dan from the DIS on his Pride Maxima mobility scooter and me on my Pride Revo mobility scooter.


    https://www.pridemobility.com/pdf/owners_manuals/us_scooter/us_maxima_02_om.pdf


    I know several guests like the Pride Mobility Victory 10, but this is better for your total weight requirements.

    I am glad that you actually called them. Total weight varies from guest to guest. Some may be able to use a Pride Mobility scooter with less weight capacity and that is fine. Why pay for something that you don't need. It is nice to have choices. If I were going to rent, I would want to rent the Gold Mobility Scooters, LLC Pride Maxima mobility scooter, too, based on my experience and my needs.




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    Last edited: Mar 26, 2019
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  9. arminnie

    arminnie <font color=blue>Tossed the butter kept the gin<br

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    After reading all of these wonderful reviews and posts about Gold Mobility I am almost disappointed that I will not be able to use them. I used Randy's over a decade ago for a temporary problem and was very happy with my experience - no complaints there at all.

    When I developed a rare nerve disease (similar to MS) three years ago, I first bought my own ECV. But I have now upgraded to a Whill C which I love. So I no longer need to rent anything. But I am still glad that Gold exists for those that deal with rentals.
     
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  10. cmwade77

    cmwade77 DIS Veteran

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    Hmm, I am wondering if I should go with the Maxima model, is there somewhere on their site that I can see what their version looks like?
     
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  11. RaySharpton

    RaySharpton Retired and going to Disney.

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    I don't think that they have added it to their website, yet. I surmise that when the original poster called Gold Mobility Scooters, LLC, that based on their discussions, they let her know that they are now renting the Pride Maxima mobility scooter.

    I don't know if they will rent both 3-wheel and 4-wheel Maximas, but I will try and Google again. The photo above is a photo, but it doesn't include any attachments or possible special add-ons that they may add to it.
     
  12. RaySharpton

    RaySharpton Retired and going to Disney.

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    On Facebook, I found a mention of the new Pride Maxima that they will be renting. Since they are not going to offer them until June 1, 2019, per their post March 24, 2019. I imagine that their photo may be generic since they may not have received their shipment yet. And because I don't see their name or extras on them.
    But they do list them below.

    [​IMG]




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  13. chelynnah

    chelynnah DIS Veteran

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    Ok, I’ve been back 3 weeks and am only just now getting round to writing my proper review. It’s taken me this long to recover from our trip and some unexpected hiccups that occurred upon arrival home.

    After reading this thread a few months back I phoned them from England to book and got Nick who answered all my questions and told me all about them. He asked for my mobile number so he could be in touch the night before to confirm and we could be in touch after landing. I said it would be a UK number which wasn’t a problem for me with my plan but could be a problem with cost for them. He said not at all, they text them all the time. So I gave it to him and sure enough the night before I received the confirmation text from him while still at home in the UK.

    When our plane landed I had a message waiting to ask if we’d landed yet and I said we had literally landed - not even off the plane yet so unsure how security would be.

    We actually flew through security, waited on our cases, and then off to the DME. We walked straight on the bus. I sent him a message to say we were on the bus but might be a bit before pulling out. He wrote back to say he would head to the hotel now and didn’t mind waiting a bit.

    So there he was waiting as we walked off. I went to sort the scooter with him while DH got the luggage. It was straightforward as I have the Pride GoGo Sport, so really the Victory is just a bigger version but works the same (and I’ve used it before).

    He said currently there was nothing older than 3 months old in their fleet. Their goal is to have it all turned over before 6 months. It was in excellent condition. The fan and the USB charger were excellent touches. I never did use the phone holder. Handover took just a few minutes, but he would have taken as long as I needed to feel comfortable. We agreed on a 1pm pickup on our leaving day, but told me to contact him any time 24/7 if I needed anything, and if I wanted to change the time that was fine. He assured me again that all employees have APs so can access the parks in the rare event something goes wrong, so no need to attempt to get the scooter to the front. The 24/7 contact is a HUGE plus over the other companies who close between 8 and 10pm.

    The scooter was awesome. We charged every night (except 1 which I’ll expand on in a minute) and our longest day was probably from 6:30am to midnight. On that day the first green light did go dark and at the end the secon flashed a bit going up hills. That’s impressive. I had been hesitant about using the fan or the USB to charge my phone, but when I saw how long the batteries held out I didn’t hesitate to use them and never pulled out my external charger that I’d brought with.

    On one night we’d only been out from about dinner time till late, and somehow forgot to plug it in that night. I panicked a bit the next morning when I realised, but we had a slightly later morning and not so long a day so we headed off and it still lasted that whole day only losing one light and flashing a little with the second. I did bring the battery pack with us most days as a precaution but never needed it. On half days, or split days I’d just leave it in the room.

    On our second last day we realised our DME back to the airport was later than we thought so we texted Nick to ask if we could change our time to 2pm from 1, but assured him it wasn’t a problem if it didn’t work for him. He was fine with it, and that gave us time to take the boat over to Disney Springs for an hour on our last day. We were back about 1:30 and got a text from him about 1:40 to say he was on his way over but not to rush, he was in the area and it was easier, but he was happy to wait for us. As it happened we were pretty much ready so we met him when he arrived, chatted for a bit and told him how impressed we were. He told us some of their expansion plans for the area (not California unfortunately) and really just a lovely guy/company with an excellent product and customer service. I tipped him $20 on pickup. Totally worth it.

    As long as they’re around and keep doing what they’re doing I will absolutely continue renting from them in the future. All the hype is absolutely true.

    I totally understand the PP who was skeptical. I was too originally reading all the reviews, but to be honest once I’d spoken with him over the phone, and kept reading the new reviews coming in, I didn’t think twice about it after making the booking.
     
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  14. cmwade77

    cmwade77 DIS Veteran

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    Seriously, I really hope they start selling training on customer service to other companies, everyone could use their example as how to treat customers right to ensure they continue to come back time and time again.

    Their low pricing makes it even better. Oddly enough, I wonder if one of the ways they are able to keep pricing so low is that they do indeed meet each person individually, adjust the scooter for them and show them how to use it. I have to imagine this short amount of time greatly reduces accidents and damage.
     
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  15. mamabunny

    mamabunny DIS Veteran

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    I think it helps a lot more than many folks may realize. Especially for newbies, just having someone go over everything quickly can help them feel more confident. I probably won't ever have to rent from them, simply because I have my own device, but I am glad to know that they are continuing to earn their great reviews :)
     
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  16. RaySharpton

    RaySharpton Retired and going to Disney.

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    Hi, arminnie. I wish that the Whill C wheelchair had my weight capacity when I was shopping for a wheelchair.

    It seems so inventive and unique.

    But I was also thinking about traveling solo with my wheelchair. I would have had to find a way to put it in a rental car by myself.


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  17. RaySharpton

    RaySharpton Retired and going to Disney.

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    Hi, chelynnah. What a great trip report. Especially dealing with unique issues traveling from overseas and using a UK phone and everything else.

    Another good review for Gold Mobility Scooters, LLC.

     
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  18. RaySharpton

    RaySharpton Retired and going to Disney.

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    I agree with you. I wonder about their business model. They have great customer service. Great prices. But I don't know how they can make money selling all of the mobility scooters every six months. I don't know the answer, but I recall them telling me that many vendors could still make a profit selling them at their costs or in other words, they may be a little greedy when it comes to the company cost versus the patient rental charge. But I agree with you guys that excellent customer service and inventiveness and caring for the customer is outstanding and will always bring in customers.


     
  19. cmwade77

    cmwade77 DIS Veteran

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    Actually, if you think about this, it makes sense:
    They buy ECVs in bulk, so they probably get them at around 50% of full retail cost, maybe even less given their volume.

    Let's use the Victory 10 model as an example since I know the pricing for rentals, let's say a scooter rented for two weeks at a time for 6 months. That is about $460 a month times six months, which means $2,760 in rental fees (a bit more if there are single week rentals in there).

    A 6 month old ECV that has been well taken care of by maintaining it every time it comes back and has it's battery inspected, etc. would normally sell for around 70% of full retail. So, even if they turned around and sold it at their cost they would have turned a profit. But they could even sell at say 60% of full retail, which would still give a steal of a deal to the buyer and give them a little larger profit margin.
     
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  20. PolkaDotPanda

    PolkaDotPanda Earning My Ears

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    Quick update! Gold Mobility just delivered our scooter and the driver accepted a tip. Will update with how everything goes at the end of our trip, but so far everything’s good!
     
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  21. chelynnah

    chelynnah DIS Veteran

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    I think it’s part of it. I also think having a minimum 7 day rental makes a difference to how used and battered the scooters get. It guarantees a maximum number of users over the time before they sell it on, and most will have had less than that maximum
     
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