Hi CM, We just returned home from our trip. Sorry the trip update took so long. It would be an understatement to say the customer service and the rental scooters from Gold Mobility are a night and day difference from the list companies we’ve used over the past 10 years. Absolutely the best service, nicest rental scooters, and best service we have received. W had not a single problem or concern durring the entire trip. We saved hundreds of dollars over what we have been accustomed to paying. Gold Mobility has our business for life. I understand now why people everywhere recommend them. I feel so bad about be skeptical in the beginning. Happily add me to list of customers who highly recommend them!