We did our first Amazon Prime now order for a stay at Kidani that started on May 2nd. While I would use the service again, I would not include anything that required refrigeration or freezing.
According to Kidani bell services, the Amazon delivery person signs the orders in on a grocery delivery sheet, and is responsible for placing the sealed bags in the appropriate location in the back room.
My order was logged in using a variant of my first name. My last name wasn't included, and bell services couldn't tell that my order had arrived without a search of the back room.
NONE of the sealed bags was labelled to note that refrigeration or freezer storage was required. The Amazon delivery person did not refrigerate/freeze my bags on delivery to bell services, and I doubt they were kept cold during transport either.
Bell services accidentally delivered someone else's order along with mine. I can attest that the other order wasn't labelled or refrigerated, nor was it logged in correctly when it was delivered, as I didn't see that name on the delivery sheet either.
My four cheese pizza boxes were warm, and the bag with milk and creamer was wet with condensation on the bottom.
On the plus size, the bananas, clementines, and bread I ordered were in perfect condition, along with the rest of my order.
I would use the service again, but not for perishables. I did not attempt to order alcohol. I worked on my order for quite a while before I placed it, and I did notice that items disappeared from my list if they became unavailable. No notice was given when that happenned. I suggest reviewing your list one last time before you place your order.
According to Bell services, there is an incredible amount of turnover in the Amazon drivers, which may have a lot to do with delivery quality.
Hope this information is helpful.
According to Kidani bell services, the Amazon delivery person signs the orders in on a grocery delivery sheet, and is responsible for placing the sealed bags in the appropriate location in the back room.
My order was logged in using a variant of my first name. My last name wasn't included, and bell services couldn't tell that my order had arrived without a search of the back room.
NONE of the sealed bags was labelled to note that refrigeration or freezer storage was required. The Amazon delivery person did not refrigerate/freeze my bags on delivery to bell services, and I doubt they were kept cold during transport either.
Bell services accidentally delivered someone else's order along with mine. I can attest that the other order wasn't labelled or refrigerated, nor was it logged in correctly when it was delivered, as I didn't see that name on the delivery sheet either.
My four cheese pizza boxes were warm, and the bag with milk and creamer was wet with condensation on the bottom.
On the plus size, the bananas, clementines, and bread I ordered were in perfect condition, along with the rest of my order.
I would use the service again, but not for perishables. I did not attempt to order alcohol. I worked on my order for quite a while before I placed it, and I did notice that items disappeared from my list if they became unavailable. No notice was given when that happenned. I suggest reviewing your list one last time before you place your order.
According to Bell services, there is an incredible amount of turnover in the Amazon drivers, which may have a lot to do with delivery quality.
Hope this information is helpful.