My Disney after hours tickets for first week of June were refunded.
I understand that when you purchase the tickets, its clearly stated that they are non-refundable and/or exchangeable - (most tickets are-concerts, sporting events, fheatre)
However, given the current situation has anyone called and successfully received a refund ? ( either because Disney cancelled your dates, OR you decided not to go at this time, due to concerns over the virus and/or restrictions that are going to be in place ?)
I ask because I've had tickets for shows (Broadway , for example) that I could not attend (when the show WASN'T cancelled) that I was able to get a refund for, due to weather, illness, etc - when the virus first became prevalent, and Broadway wasn't yet shut down, I would not take mass transit, and had my money refunded -
Does Disney (other than -- "that's their policy") have a reason for only offering a credit , or allowing buyers to use the ticket for a later date? Is it a processing issue, or something else ? Getting back to Broadway, it's basically a rule that if the lead in a show, ( that is listed on the marquee) is out sick, ( or unplanned absense), the ticket holder can request a refund - kind of similar situation as the ticket buyer was expecting one experience when they purchased their tickets (in good faith) and, unfortunately, the experience would change. ( might just add that I've seen understudies that turned out to be better than the leads)
Thanks for any reply !