- May 1, 2012
I can totally understand that - it's not so much the timeframe - it's the fact that they can't check to see if they even have your cancellation request - and from what I'm told (by Disney ) , that is the normal procedure, and has nothing to do with the current situation -The problem is that you have multiple CMs working from home with different types of access. Why don't you wait the 4-6 weeks before calling again?
Totally get what you are saying, but let's assume someone (there are a ton of ppl in same situation) waits another 4-6 weeks and calls (or chats) - and disney DOES manage to check and you are told that your request was never sent for processing - now you have to wait another 1-2 billing cycles ?
Honestly, can't think of one other retailer ( for sake of
argument, let's consider Disney to be a retailer /service provider) that can't tell you (at any given time) if a refund request was received - they might tell you nothing might appear until a few days -- but Disney is saying that can't tell you at all, because their system doesn't show that info
I just find it weird, but just going to let play out