adisneyaunt
DIS Veteran
- Joined
- May 17, 2014
I wish I knew of the Disney Computer Update before I wasted a Full Hour on the phone with disney to change a reservation that was put thru on a bounceback as a "pkg" when I wanted a room only!
After I was told twice that a pkg is the same as a room only reservation I Insisted it was not ( the deposit was more, I don't want luggage tags and the cancel policy and balance due dates are restrictive and earlier)
She finally said, okay... then was told she'd cancel my pkg and find my room WHAT?? I asked to Pls be sure I'm getting Same resort, and preferred and the rate. Then was told that she'd get me new room first then cancel, refund my 200 n re-book with new deposit.
And the wait began again ( I literally was on hold for 31 minutes and 28 seconds BEFORE They even answered the call) and while I enjoy the music, I don't enjoy the Long hold, at all!
And then placed on hold several More times to Ultimately tell me that the system is down, she took notes, some "he" in guest services who was helping her ..said to call back Monday. Asked for her ID, his name, extension or ID, and was told unfortunately there is none?? Huh? I got her name ( which is probably fake
. )
So... I'll call back Monday..
I'm disgusted
I'm sooo frustrated
I'm disappointed with the whole stinky system... they 're disney for goodness sakes.. update overnite, offer some type of confirmation number.. something/anything to show the call/efforts!
I need a walk....
After I was told twice that a pkg is the same as a room only reservation I Insisted it was not ( the deposit was more, I don't want luggage tags and the cancel policy and balance due dates are restrictive and earlier)
She finally said, okay... then was told she'd cancel my pkg and find my room WHAT?? I asked to Pls be sure I'm getting Same resort, and preferred and the rate. Then was told that she'd get me new room first then cancel, refund my 200 n re-book with new deposit.
And the wait began again ( I literally was on hold for 31 minutes and 28 seconds BEFORE They even answered the call) and while I enjoy the music, I don't enjoy the Long hold, at all!
And then placed on hold several More times to Ultimately tell me that the system is down, she took notes, some "he" in guest services who was helping her ..said to call back Monday. Asked for her ID, his name, extension or ID, and was told unfortunately there is none?? Huh? I got her name ( which is probably fake
. )So... I'll call back Monday..
I'm disgusted
I'm sooo frustrated
I'm disappointed with the whole stinky system... they 're disney for goodness sakes.. update overnite, offer some type of confirmation number.. something/anything to show the call/efforts!
I need a walk....
