- Dec 31, 2005
I understand your frustration, but I feel differently about their response.I also wrote an email to Disney this morning and received a shockingly quick response. While polite it was the same of what we have received in the past and appears they feel their hands are tied with their contract. I’ve included my email and what was received below
You write that it appears "they feel their hands are tied with their contract." I certainly have not read the terms of that contract, nor would I likely understand them if I had. But I don't think they would mention that if it were not binding.
The price increase from year to year is typically $15-25. Add even $25 to each ticket you have, and you are still paying about half what other guests, even those who bought through UT or Costco or any of the other vendors you mentioned. To me, paying that difference would not be a hardship.
I imagine that you feel it's more the principle of it all rather than the actual amount of the payment. And I can respect that, even though I approach it with a different perspective. In this unprecedented time, I have chosen to give Disney the benefit of the doubt, that they are between a rock and a hard place trying to remain a viable business and provide a safe experience for their guests. It's such a fluid situation that in the end, who knows, the policy may change again anyway.