Aulani is a vacation club. I've stayed in many of the Marriott VC and I don't recall any of them having room service. The Ritz-Carlton St. Thomas doesn't have room service either.
It had room service from its inception thru march 2020
Aulani is a vacation club. I've stayed in many of the Marriott VC and I don't recall any of them having room service. The Ritz-Carlton St. Thomas doesn't have room service either.
Many of the Marriott VCs also are hotel/resorts. I understand that it used to have room service, but after 2020 a lot of services in many service industries went away. There just aren't enough people to fill those positions.And it's not only a vacation club--it is also a hotel/resort. Room service is absolutely an expected amenity at this class of lodging establishment.
And I don't care. At the prices Aulani charges, and the way they market themselves as an upscale if not full-on luxury location, they simply need to offer services like this.
That’s a shame. They definitely had room service in the past. I have not been there since Irma though - we stayed there for Christmas 2016 last. The staff at the residences were so amazing.Aulani is a vacation club. I've stayed in many of the Marriott VC and I don't recall any of them having room service. The Ritz-Carlton St. Thomas doesn't have room service either.