Not too much new to report, @pepperandchips , just phased arrivals that started 5/26/2020 and reservations will be taken starting 7/31/2020.
Thank you! Fingers crossed for your trip so you can tell us firsthand how awesome it is! ... And I need someone to check on the binsNot too much new to report, @pepperandchips , just phased arrivals that started 5/26/2020 and reservations will be taken starting 7/31/2020.
From what I understand, a couple of the pools are open, but no tubes at the lazy river.
The phased opening includes reduced occupancy and they have shared the following:
"Owner reservations are being prioritized above all other reservations. Guests, exchange, and rental reservations will be canceled in order to give owners sole access to resorts during this initial reopening phase.
There are some instances where owner reservations may be cancelled in order to remain within the limited occupancy guidelines and practice safe social distancing measures. Several factors are being taken into consideration as we identify reservations to cancel such as when the reservation was booked and reservation dates. We are doing everything we can to ensure owners on-site will have a safe and enjoyable vacation during their stay."
We have reservations as owners for July, but they were just made in April after an initial rescheduling then some points shuffling, so we'll see if we end up getting cancelled or not. The big question marks are how reduced the occupancy is, for how long they'll keep it reduced, and when they'll start ramping up occupancy again.
I received an email stating what you posted. Thank goodness my reservation was through VRBO.Hey everyone! I don't really post on here, but I felt the need to give you a heads up if you don't know. I have connections in the rental agency industry, and I've been hearing some alarming things that bothered me--I was aware of Disboards because of those connections.
Wyndham has told owners, from what I understand, that they will not be accepting guest reservations through 2020; 2021 is still unknown. I don't know how this affects people who booked through sites like Expedia, Booking.com, what have you--but the small rental agencies cannot apply the guest's names to the reservations that they've made on owners' accounts. (This is how rental agencies work, obviously; you're traveling as the guest of a Wyndham owner.) This means that you will not be able to check in, and the reservation will not be honored.
If you booked a 2020 reservation at Bonnet Creek through a rental agency like Tripbound, Vacation Strategies, or Shelby Resorts, I recommend trying to get in touch with whoever you booked through as soon as possible. I do not have any professional connections to this realm anymore, but from what I understand one of those agencies has already shut down all social media, the phone lines, etc. I've heard that the recommended route for customers will be initiating chargebacks to get your money back, because the agency does not have the money to refund you. This very much bothers me on a moral level, which is why I'm posting here. I don't know which agencies are shutting down entirely but I'm worried about the refund situation for 2020 travelers.
Best of luck; I'm sorry this is happening to anyone who had a trip planned for 2020.
Editing to add: now I'm hearing that these agencies will probably not tell you to try to chargeback . But that will probably get you your money back faster than going after them for a refund would, unfortunately.
The email doesn't say anything about refunds:Did Tripbound tell you they aren't refunding your deposit?
Oh great. We were set to go the week of May 2nd and changed it to Dec 5-12. I got the email too. I've basically already paid in full. I booked through VRBO/Homeaway so hopefully I'll get some money back. If not I'll have the hubs deal with the cc company.Also their Facebook page is gone, website down, and phone number no longer works. That basically means no refunds. This was the first time I was going to use this company and they had such great reviews.
You bet, I'll check the bins if we get to go! If we do go, I'm thinking we'll have plenty of evening chillax time on our hands...I might be able to alphabetize the contents of both, LOL!Thank you! Fingers crossed for your trip so you can tell us firsthand how awesome it is! ... And I need someone to check on the bins