- Nov 15, 2008
You can not upgrade UT tickets via phone with Disney. I tried the other day and was told because I bought 3rd party I had to call them.I have gone to both the app and website. All it has for my tickets is reassign. I wanted to upgrade our tickets to 5 day tickets. We did buy them from undercover tourist and have them linked to MDE. I’m going to call after all the craziness passes with them reopening July 11th. Do you think I will have any problems since I bought the from undercover tourist?
What I had to do through UT was order new ones..mine were etickets and then call back with my new order number, and they would process a refund for my other order,
They did say that if I wasn’t able to buy new without a refund first, they were currently giving 95% refund, Since this was only one ticket, I was able to and they are processing the refund on the first one.