TICKETS + How to UPGRADE

Sandisw

DVC Forums
Moderator
Joined
Nov 15, 2008
I have gone to both the app and website. All it has for my tickets is reassign. I wanted to upgrade our tickets to 5 day tickets. We did buy them from undercover tourist and have them linked to MDE. I’m going to call after all the craziness passes with them reopening July 11th. Do you think I will have any problems since I bought the from undercover tourist?
You can not upgrade UT tickets via phone with Disney. I tried the other day and was told because I bought 3rd party I had to call them.

What I had to do through UT was order new ones..mine were etickets and then call back with my new order number, and they would process a refund for my other order,

They did say that if I wasn’t able to buy new without a refund first, they were currently giving 95% refund, Since this was only one ticket, I was able to and they are processing the refund on the first one.
 

maryj11

DIS Veteran
Joined
Jun 13, 2002
You can not upgrade UT tickets via phone with Disney. I tried the other day and was told because I bought 3rd party I had to call them.

What I had to do through UT was order new ones..mine were etickets and then call back with my new order number, and they would process a refund for my other order,

They did say that if I wasn’t able to buy new without a refund first, they were currently giving 95% refund, Since this was only one ticket, I was able to and they are processing the refund on the first one.
Oh I have mailed tickets and they are linked to MDE.
 
  • momtwoboys

    DIS Veteran
    Joined
    Dec 9, 2007
    anyone have luck with their Annual Pass expiration date getting adjusted yet now that parks have reopening dates? Can't get through on the line as of yet so just asking here!
     

    lanejudy

    Moderator
    Moderator
    Joined
    Oct 27, 2011
    No word on APs yet. If WDW follows Shanghai's lead, the APs may continued to be extended through the "advanced reservation" phase of opening.
     

    Piglet843

    DIS Veteran
    Joined
    Jan 18, 2006
    I have a question I hope Robo or someone can help with. I re-booked my cancelled April Vacation using Dreams Unlimited. New Travel date is in September. She hooked me up with the hotel, tickets, memory maker and the free dining offer.

    A few weeks later we decided to fly in earlier on the first day and I asked her to add 1 additional Park Hopper Day for each of us.

    In the DU reservation site I can see where she has updated the number of PH tickets for each of us.

    On MDE - it is still showing the old number of PH tickets. Its been weeks - with lots of re-logins.

    Is this something that will finally update in MDE once Disney starts updating tickets and reservations again? Or do I need to keep asking my DU agent to fix this? Or do I need to call a Disney CM?

    I thank you for your insight.
    Piglet
     
  • lanejudy

    Moderator
    Moderator
    Joined
    Oct 27, 2011
    Has anyone had their regular date based tickets extended yet?
    For what dates? Earlier in the closure I believe the dates were extending as the impacted ticket date was reached, or near that time (maybe a week out). If your tickets are for late June/early July, I expect it may take a little time before the system gets to those.
     

    Sandiz08

    DIS Veteran
    Joined
    Oct 15, 2017
    For what dates? Earlier in the closure I believe the dates were extending as the impacted ticket date was reached, or near that time (maybe a week out). If your tickets are for late June/early July, I expect it may take a little time before the system gets to those.
    Early July, they open half way between our ticket usage dates. Our situation sounds like it’s going to be complicated. :scared:
     

    lanejudy

    Moderator
    Moderator
    Joined
    Oct 27, 2011
    So your tickets start before July 11th and run until sometime after that date. Do you have a resort reservation and if so will that cancel (based on arrival date) or is it DVC? I'd give it a week or so and see if you can modify your tickets (assuming you still plan to go). Or just wait a bit for them to get extended automatically if you don't plan to go in July.
     

    Sandiz08

    DIS Veteran
    Joined
    Oct 15, 2017
    So your tickets start before July 11th and run until sometime after that date. Do you have a resort reservation and if so will that cancel (based on arrival date) or is it DVC? I'd give it a week or so and see if you can modify your tickets (assuming you still plan to go). Or just wait a bit for them to get extended automatically if you don't plan to go in July.
    Yep tickets begin 7/8, and my non dvc resort starts 7/7, tickets expire 7/14. Haven't called yet as I'm sure they will not know the answer to this. :crazy2: We are considering modifying for 7/11-7/19 if they allow us , or just flat out move to August.
     
    Last edited:
  • smwisc

    Earning My Ears
    Joined
    Aug 3, 2019
    Yep tickets begin 7/8, and my non dvc resort starts 7/7, tickets expire 7/14. Haven't called yet as I'm sure they will not know the answer to this. :crazy2: We are considering modifying for 7/11-7/19 if they allow us , or just flat out move to August.
    Our tickets were good July 7 through 20, and now they show as good through Sept 26, 2021 - which is great news for us since we had already decided not to go this summer.
     

    always

    Mouseketeer
    Joined
    Jul 5, 2010
    No word on APs yet. If WDW follows Shanghai's lead, the APs may continued to be extended through the "advanced reservation" phase of opening.
    I haven't decided whether or not I want to renew. My AP was set to expire in June, I hope the renewal period will be extended as well.
     

    Mambo Junkie

    DIS Veteran
    Joined
    Sep 6, 2011
    One of our tickets got extended today, weird that we have three others that haven’t
    5 of our 6 tickets got extended - mine did not. Do we just hang onto them until we plan to rebook or is there anything we have to do since we probably won't be going at all this year?
     

    Lsdolphin

    DIS Veteran
    Joined
    Aug 3, 2013
    I understand there are currently no new ticket sales. Would renewing my AP which expired in March (but for which I did receive a “Disney destinations” email stating that renewal period would be extended) be considered a “new ticket” or should I be able to renew via phone have already tried online and no go.
     

    Muhlenberg

    DIS Veteran
    Joined
    Sep 13, 2006
    We have tickets that were bought for an April trip that was moved to June. In that process, Disney changed the dates on the tickets so they are valid from 4/25/20 to 12/15/20. When June looked like it wasn't going to happen, but before Disney announced their opening date, we moved our DVC reservation to 12/26 to 1/2. And now Disney is suspending NEW ticket sales. Should I change the dates on those tickets ASAP? Or will Disney change the valid dates again? (I know...no one has a crystal ball. lol.)

    ETA...a few hours later, I decided to try to change the dates because we CANNOT go prior to 12/15. Through a "simultaneous previous date change", my personal ticket was done differently, and ended up with the 12/15 end use date, and everyone else's in the group is the 4-day 4-park magic ticket, for use up to 12/15. I clicked on the change date on MY ticket (not there on anyone else's), and it takes me to the new policy. New policy says that if you can't go during that date range, you can apply the price to a ticket with new dates. It won't let me do that!!! So we HAVE tickets...and they are not NEWLY-PURCHASED tickets, but were purchased for a canceled reservation for April and then June, and it won't let me apply them to the DVC reservations that we made 3 days ago!!! I sure hope this is a glitch, because I am beyond furious. And those DVC reservations are approx. 7 months out.
     
    Last edited:

    Rosanne

    DIS Veteran
    Joined
    Jan 3, 2009
    5 of our 6 tickets got extended - mine did not. Do we just hang onto them until we plan to rebook or is there anything we have to do since we probably won't be going at all this year?
    How are you able to view expiration dates? I've been all over my MDE and can't find anyway to show expiration days of our tickets.

    TIA!
     





    Connect

    Disney News and Updates





    SUBSCRIBE TO OUR DAILY EMAIL
    Subscribe and never miss out on Disney News, Deals and Updates.









    Top