I've had just a few issues with luggage delivery. Once it was sent to my original resort, even though the reservation showed correctly in their system. They just read the tags and sent the bags to that resort. Took close to 8 hrs to get them found and delivered. About a year ago, I waited and waited for my one bag to get to my room. After waiting 5 hrs (I had gone to a park, had dinner), I called luggage assistance. They said the bag had been delivered hours ago. They told me to check all over my room. Okay...I'm at Movies, the room isn't that big guys!!!! It took about two hrs until the bellman arrived, asking if my bag was a blue bag. No, red with white polka dots.' Ooohhhhh', he said, 'I think I know what happened'. He opened the door to the next room, and there it was. He said that the person who delivered it hadn't scanned the door to show it had been delivered there. Okay, but how did he know that if he wasn't the person that originally delivered it!!!! Hmmmmm.
If I'm arriving after 3:00, I tend to get my bag and bring it to the bus. My room will most likely be ready by the time I get there. So I can get all settled.