I cannot imagine the stress for a person with a cruise coming in a few weeks! But had it of been me, I have no luck, I’d have 2 weeks to get it done again, if that. I don’t plan for problems, they just find me. I didn’t notice, did you have a date coming or past?No, we don't have to repay for them (aside shipping). We do get to go back in line and I have to supply an additional pic and re send all our documents. It's frustrating but at least we aren't traveling this year.