WDW DAS changes starting May 20, 2024 & Disneyland June 18, 2024 Updated 5/10

[SueM in MN]

WHAT WE KNOW AT THIS POINT/ POSTED ON DISNEY WEBSITES

Guests registering thru May 19 at WDW and June 17 at DL:

• Advance Video Registration currently 30 to 2 days before the visit (link on website)
• DAS registration at the parks still available at Guest Relations
• Guests can book 2 DAS Advance Selections per park day (there are limited attractions and number of slots available)
• DAS is valid for up to 30 days from the START of registration. Once the 30 days have elapsed, you will need to re-register
  • ADDED 5/9: AS OF 5/9 it appears that AP-holders who register for DAS (under the old rules) for a visit that starts May 20th are being told their DAS is valid for 30 days from first park day
  • Non-AP ticket holders who register for DAS (under the old rules) for a visit that starts after May 20th are told their DAS is valid through the end of the ticket

Some guests registering now report they were told:

• There is a 10 minute waiting period after scanning into an attraction using DAS before they can make another DAS Return Time
• There is a 4 person limit for DAS (guest registered for DAS plus 3 linked guests). People who were told this were linking friends to DAS, not family

The first dates ALL people doing Advance Video Registration would be under NEW RULES would be May 20 for WDW and June 18 for DL.
CURRENTLY CONFIRMED INFORMATION

• updated process for Accessibility Services conversations will begin May 20 for WDW and June 18 for DL - websites will be updated on those dates
• NEW 5/10: After new program date, DAS is valid for the length of the ticket or up to 120 days, whichever is shorter. Once the service has elapsed, Guests need to re-register for the program.
• Registration will be WITHIN 30 days before visit.
• Registration will be by video call with Disney CMs either in advance or in park
• ADDED 5/10: DAS registration and administration will no longer be part of Guest Relations Department. It will be under a NEW Accessibility Services Department made up of Disney CMs
• NEWLY POSTED 5/3: In this video discussion, health care professionals may be available, if needed, to help determine appropriate accommodations.
• NEWLY POSTED 5/3: Guests will not be asked for medical documentation
• 'traditional DAS' (including DAS Return Times) will be "limited to guests who, due to developmental disabilities like autism or similar, are unable to wait in conventional lines for an extended period of time."
• Guests on Wish trips will continue to be covered under their current program which is separate from DAS

CURRENT INFORMATION, EXPECTED, BUT NOT CONFIRMED:

• Need to wait 10 minutes after scanning into current DAS Return attraction to make another
• Party size limited to 4 total for non-related persons. Exceptions will reportedly made for 'immediate family', but not clear exactly what this means
• Other accommodations will be offered on an individual basis, based on needs.
• The websites suggest using Rider Switch, planning with the FREE Genie service
• DAS Advance Selections will not be offered; may possibly be offered as an additional accommodation for a small number of guests with extensive needs

The WDW website added some additional information about using the free Genie service:
"Disney Genie service is a program available to all Guests.
Our complimentary Disney Genie service helps you enjoy more of the magic during your theme park visit with 2 easy-to-use features.
The My Day feature lets you see your booked theme park plans for the day in one place. Plus, get personalized recommendations customized to your preferences.
The Tip Board lets you view estimated wait times, order food, make dining reservations and request to join an available virtual queue."

The Disneyland website also added more information about the free Genie program:
"Disney Genie Service is a program available to all Guests.
Our complimentary Disney Genie service creates your best Disney day inspired by your top interests. It also grants you planning features, including a personalized itinerary creator. It will save you time by seamlessly mapping out your day, with updates that continue from morning to night—just like a favorite navigation app. You’ll receive attraction and dining recommendations inspired by what you told Disney Genie service you’re most interested in doing and seeing.

The “My Day” tab is where you’ll find Disney Genie recommendations and plans you’ve made, including dining reservations and Disneyland Resort hotel reservations. It will begin populating at 7:00 AM on the day of your visit.

The “Tip Board” lets you view estimated wait times, order food, make dining reservations and request to join an available virtual queue.

Genie+ Service and Individual Lightening Lanes are available for purchase to enhance the complimentary tools."

If you are doing advance video registration and want to report here, please include:

• Which park?
• Does your trip start before or after the 'new rules' date? If before, are all the days of your trip before?
• What kind of tickets? Did your ticket type require park reservations? Only date based tickets don't require reservations
• Does the person you did registration for fit into the category of developmental disability (autism or similar) that is listed on the website or some other issues/concerns with waiting in the regular lines? REMINDER: don't post specific diagnosis, symptoms or conditions, just 'yes' or 'other'
• Did the person end up registered for DAS or other accommodations? If other accommodations, do they sound like they will meet the needs?

Disney has indicated they will be doing individual assessments and accommodations based on needs/concerns related to waiting in the regular lines. Pretty much every condition/diagnosis has a spectrum - some have many needs. Some have very few needs.

This means MAY NOT give everyone with the same condition/concern the same accommodations.

Disney MAY NOT publish exactly how other accommodations will work or what exact accommodations will be given for which needs. They MAY (hopefully will) have kind of a 'cookbook' of accommodations they can pull additional from to meet individual needs

 

[SueM in MN]

Reserved for Moderator use

 

[SueM in MN]

Reserved for Moderator use