bigfanofdisney
Earning My Ears
- Joined
- Mar 26, 2003
I was confirmed at POFQ at $99 (water view) on the AEG (FL res rate) for 5/23-27.
Here is my timeline and story:
-called last week to see about upgrade and was told rate code for upgrades was not available yet and to call back first of this week.
-called yesterday and was told codes were not in system yet
-called this morning and was put on a list to be called back as soon as rates were posted today.
-got call back about an hour later and went through the options, of which none were acceptable. best one was YC for $170 a night.
this is where I got disappointed...
this nice-at-the-beginning-of-the-conversation CM became rather rude and ultimately told me that if I didn't like the options I could always cancel the reservation! so at this point I did nothing.
-called back this evening, explained the way I was treated this morning, which was met with being profusely apologized to over and over (what I expected). anyway, was offered BC at a reduced upgrade rate and asked for WL (which is where we wanted to stay anyway). after being on hold so this professional and well "Disney-trained" CM could price WL, she came back and told me she could do it for $442 total. A WHOLE $11 per night MORE!!
-my wife was elated, as am I.
I know my post is long, but it has a point...call back as many times as it takes to get what you want!
Here is my timeline and story:
-called last week to see about upgrade and was told rate code for upgrades was not available yet and to call back first of this week.
-called yesterday and was told codes were not in system yet
-called this morning and was put on a list to be called back as soon as rates were posted today.
-got call back about an hour later and went through the options, of which none were acceptable. best one was YC for $170 a night.
this is where I got disappointed...
this nice-at-the-beginning-of-the-conversation CM became rather rude and ultimately told me that if I didn't like the options I could always cancel the reservation! so at this point I did nothing.
-called back this evening, explained the way I was treated this morning, which was met with being profusely apologized to over and over (what I expected). anyway, was offered BC at a reduced upgrade rate and asked for WL (which is where we wanted to stay anyway). after being on hold so this professional and well "Disney-trained" CM could price WL, she came back and told me she could do it for $442 total. A WHOLE $11 per night MORE!!
-my wife was elated, as am I.
I know my post is long, but it has a point...call back as many times as it takes to get what you want!