jennilynn510
Lovin that mouse !!!!
- Joined
- Jan 15, 2007
hello...we just returned from our trip from OKW. this time we took my DFIL who has diabetes & some real troubles walking. i reserved a scooter from Buena Vista (despite Walker being my 1st choice) cause my DH thought it would be more convenient since they are right on site. The first few days were fine...scooter was there when we arrived and seemed to work fine. UNTIL it rained...we immediately covered the scooter column (like everyone else we saw in the park) and continued on thru our day...cause what is the sense of having a scooter if you have to spend all you time inside even if it rains.
WELLLLLL when we got the scooter home that nite it began to SQUEEEEEEEEEAAAAAALLLLLL so loud that even when we moved it to the back porch we could still hear it but the kicker was it wouldnt MOVE at all. the next morning i called Buena Vista only to be put into a voicemail to wait for a call back. we headed to the parks (minus DFIL since he had no scooter) after FOUR hours no call back. so i called again finally got thru...got a young girl who obviously didnt care a hoot about my issue or customer service... told me a tech would call me back, i explained we were leaving in one day & DFIL was so depressed he couldnt get around decided he didnt want to leave the room anymore. i wanted them to come get it &b issue me a refund for the 2 days we had no use of it. she actually LAUGHED at me & said that wasnt happening & they would happily pick it up after we got it to the hospitality house. NOW in OKW we were in the last building (#56) and there was no way i was pushing that thing up there. she said well fine i'll hv the tech call you back. a few moments later the tech did call & informed me it was all my fault for taking it into the rain & they were not coming to the building to get it. at this point i was FURIOUS....i told him i was putting it in front of our door with the key in it & if he didnt come & get it...it would sit right there till he did. he promptly hung up on me. all 5'2 inches of me lugged this thing outside our door & guess what later it was gone.
i'm so sorry i didnt use my 1st choice of walkers ...
I URGE ALL PEOPLE WITH DISABILITIES DO NOT USE BUENA VISTA SCOOTERS YOU WILL BE SORELY DISAPPOINTED !!!!
WELLLLLL when we got the scooter home that nite it began to SQUEEEEEEEEEAAAAAALLLLLL so loud that even when we moved it to the back porch we could still hear it but the kicker was it wouldnt MOVE at all. the next morning i called Buena Vista only to be put into a voicemail to wait for a call back. we headed to the parks (minus DFIL since he had no scooter) after FOUR hours no call back. so i called again finally got thru...got a young girl who obviously didnt care a hoot about my issue or customer service... told me a tech would call me back, i explained we were leaving in one day & DFIL was so depressed he couldnt get around decided he didnt want to leave the room anymore. i wanted them to come get it &b issue me a refund for the 2 days we had no use of it. she actually LAUGHED at me & said that wasnt happening & they would happily pick it up after we got it to the hospitality house. NOW in OKW we were in the last building (#56) and there was no way i was pushing that thing up there. she said well fine i'll hv the tech call you back. a few moments later the tech did call & informed me it was all my fault for taking it into the rain & they were not coming to the building to get it. at this point i was FURIOUS....i told him i was putting it in front of our door with the key in it & if he didnt come & get it...it would sit right there till he did. he promptly hung up on me. all 5'2 inches of me lugged this thing outside our door & guess what later it was gone.
i'm so sorry i didnt use my 1st choice of walkers ...
I URGE ALL PEOPLE WITH DISABILITIES DO NOT USE BUENA VISTA SCOOTERS YOU WILL BE SORELY DISAPPOINTED !!!!