Having a complete nightmare with this. I also needed to get my local branch to update me on their CSP system but as I live in Jersey and the Halifax is an International Branch they don't have a CSP system. So Halifax UK told me to get the receptionist to fax a certified copy of my passport through to them.
I rang a couple of days later to be told they'd never recd it. Rang the Jersey receptionist who said she couldn't get it to go through on that fax number. I asked her to try again but she said she'd had to destroy the copy of my passport as she couldn't keep something like that, so I needed to come in again & she'd have to post it.
This was only yesterday & I checked with Selftrade today & if they don't receive anything from Halifax by 1st July I'll be charged the £10 and the £40
Why does it seem to only be me & Diana that have had to do this?
I keep telling Halifax that their hold up is going to cost me £50 but there's nothing they can do.
Thank you, rant over, won't have to go to therapy now