Not a good start to my Disney vacation.

[Sanderd2]

So, I bought five days worth of tickets for my family of five. After submitting the order I got an error message saying the order was not yet complete and I will receive another email when it is resolved. Got an email a couple hours later that was an order confirmation. I thought all was good at that point. Surprise! Disney charged me $1600 times two! I did not resubmit the order at all, this was entirely on them. Although the charge was immediately made to my account, a refund takes 7-10 days. Customer service wasn't even apologetic about basically stealing $1600 from me for over a week. Anyone else ever had this happen to them? I figured they would at least give me a park hopper upgrade based on hearing how great their customer service normally is. Not feeling the magic at all so far.

 

[MakiraMarlena]

I would have been OK with getting a refund.

They weren't stealing, it was an error. The speed of the refund is often up to the bank or the credit card carrier, not Disney.

If you're not satisfied with the handling of the error, you can contact WDW Guest Services but there's no guarantee they'll agree that you should get any more than a refund.

 

[Jennasis]

Stealing is intentional. A computer error is not. They did not steal from you. Unless you can prove that the error cost you something (overdraft fees, bounced checks etc) you will likely get (and deserve) no additional compensation. Annoying? Sure. Reality. Yep.

 

[DavidNYC]

You're not going to find a lot of sympathy by using words like "stealing" for a computer error which was corrected. You can also call your credit card company who will see the duplicate charge and issue a provision credit while the one from Disney is pending.

 

[LilyWDW]

Computer error most likely. Can happen in just about any system. Disney did not "steal" from you and saying so is a bit dramatic.

The length of a refund has to do with the CC company or bank. Disney has initiated it so it's not them that is holding this up.

 

[coozieman]

Never a good idea to expect freebies without a valid reason....pretty good chance you hit "submit" too many times or too quickly.

Try to put it behind you and enjoy your trip planning!

 

[Willow1213]

Computer errors happen, often. It's not stealing, but definitely inconvenient. This is why I always use a CC for purchases like this, and not my debit card. That way funds are not tied up if there is some sort of error. CC charges are also pending for a number of days before posting, and reversing a pending charge is MUCH easier to negotiate with the CC company.

 

[GoofyGirl1717]

I'm sorry to hear about the double charge to your account. I know it can be annoying not having your cash available. Once when I had a refund from Disney they stated 7-10 days and it actually ended up being deposited back into my account two days later. I think the 7-10 days is the standard response, but it really depends on your bank.

As far as the upgrade you should never expect it. If you get it that's great, but when you expect it you are more likely to be disappointed. I hope your planning goes better and you get to see that famous Disney magic.

 

[SaintsManiac]

The 2nd charge may not have even gone through. I know that the Disney Visa will flag such a thing and contact me before something like that even happens.

 

[ellie05]

Where the charges clear or pending?

 

[Jadyreen1282]

I'd bag the whole vacation. It appears as if Disney is after you. Double fast passes will be next. Run.

 

[belle0216]

Happens all the time. My sister recently had wells fargo double charge her for her student loan payment. They stated they would "look in to it and see if it was their fault" and then refund in 21 days. This left her with no money to pay any of her other bills that month (very poor recent grad). Luckily my sister's bank stepped in and refunded it in 10 and dealt with wells fargo themselves. Annoying, but at least Disney owned up and dealt with it as soon as it was brought to their attention.

 

[zoo2tycoon]

So, I bought five days worth of tickets for my family of five. After submitting the order I got an error message saying the order was not yet complete and I will receive another email when it is resolved. Got an email a couple hours later that was an order confirmation. I thought all was good at that point. Surprise! Disney charged me $1600 times two! I did not resubmit the order at all, this was entirely on them. Although the charge was immediately made to my account, a refund takes 7-10 days. Customer service wasn't even apologetic about basically stealing $1600 from me for over a week. Anyone else ever had this happen to them? I figured they would at least give me a park hopper upgrade based on hearing how great their customer service normally is. Not feeling the magic at all so far.

The computer made an error. Disney corrected the error. It was a mistake , we all make mistakes. You feel entitled to an upgraded ticket because of an error made by a computer that has been rectified. I sorry but I don't think Disney owes you anything. You experienced the good customer service by them fixing the problem. They are under no obligation to do more. People see the pixie dust sprinkles on here and come to expect or feel entitled to it for the silliest complaints. For all those posting of pixie dust or compensation for MAJOR legit complaints there are 1000s who don't recieve pixie dust or anything when they complain.

Enjoy your vacation, but it won't be much fun if you get worked up over everything!

 

[publix subs]

for what its worth, i just got a refund for a canceled trip today after only 2 days.

 

[cgattis]

u experienced the good customer service by them fixing the problem

I consider that adequate customer service, not necessarily good. They are responsible for errors in their system; they didn't fix it out of the goodness of their hearts. The jewelry store that lost my engagement ring replaced it, with no real apology--basically said I should be happy they replaced it. True, nothing they could've done would've replaced the sentimental value, but some gesture (like maybe a very sincere apology) would've made it "good" service. Correcting their own mistake was simply "adequate."

 

[Sevey13]

I consider that adequate customer service, not necessarily good. They are responsible for errors in their system; they didn't fix it out of the goodness of their hearts. The jewelry store that lost my engagement ring replaced it, with no real apology--basically said I should be happy they replaced it. True, nothing they could've done would've replaced the sentimental value, but some gesture (like maybe a very sincere apology) would've made it "good" service. Correcting their own mistake was simply "adequate."

Granted, but I do feel these are two different situations. One is an automatic electronic overcharge on tickets. Frustrating, but do they have the same sentimental value that an engagement ring has?

 

[zoo2tycoon]

So for them not having good, but adequate customer service in your eyes (You honestly could have hit something twice and submitted it twice), you feel you deserve $340+ in "park hopper upgrade tickets". I just based that on 5 adult tickets (I don't know what combo you bought but that was based on 2 adults and 3 kids under 10. Disney didn't "steal from you". To steal is take (another person's property) without permission or legal right and without intending to return it. They are returning your money. Sometimes we need to act like an adult, set a good example for our children, realize errors will be made, Disney made good on the error (the standard at anyplace for a refund is 7-10 days but we all know it is always faster than that) and quit expecting 'freebies' when the error could have been yours. It could have been a glitch in your computer could it, the internet service you had, you hitting submit twice in excitement and not realizing it. But to feel entitle to $340 plus in compensation when they didn't steal and made a mistake is wrong.

 

[cgattis]

So for them not having good, but adequate customer service in your eyes (You honestly could have hit something twice and submitted it twice), you feel you deserve $340+ in "park hopper upgrade tickets". I just based that on 5 adult tickets (I don't know what combo you bought but that was based on 2 adults and 3 kids under 10. Disney didn't "steal from you". To steal is take (another person's property) without permission or legal right and without intending to return it. They are returning your money. Sometimes we need to act like an adult, set a good example for our children, realize errors will be made, Disney made good on the error (the standard at anyplace for a refund is 7-10 days but we all know it is always faster than that) and quit expecting 'freebies' when the error could have been yours. It could have been a glitch in your computer could it, the internet service you had, you hitting submit twice in excitement and not realizing it. But to feel entitle to $340 plus in compensation when they didn't steal and made a mistake is wrong.

I commented on my opinion regarding good vs. adequate service. I am not the OP. I didn't imply any "freebie" was expected or due in either case.

 

[cgattis]

Granted, but I do feel these are two different situations. One is an automatic electronic overcharge on tickets. Frustrating, but do they have the same sentimental value that an engagement ring has?

Absolutely not. But I still don't consider just correcting an error "good"--it's just the minimum required. If the person helping me were friendly and apologetic, I'd bump it to good. And that's my approach when I'M the one providing the customer service as well--I always want to make the customer feel good about the response, not just correct an error. Semantics, I guess.

 

[sunshinemelody]

I'd bag the whole vacation. It appears as if Disney is after you. Double fast passes will be next. Run.