Not a good start to my Disney vacation.

[AngiTN]

So we wanna say server error or something? Still not sure that's completely the user's fault. I mean if you've been able to double submit a form and not be charged twice, then that is more evidence it's probably not the user's fault. That's all I'm trying to say. The blame isn't solely on the user like some implied.

I agree with you.
I am not putting blame solely on the user.
I'm not putting blame solely on the business.
Heck, it could have been a hiccup in the users computer and/or browser, which is no persons fault.
If Disney had refused to acknowledge the error and refund the money that would be one thing.
I still wonder if the 2nd charge was just a pending charge and fell off before ever hitting their account.
I know I've seen that happen on numerous occasions.

 

[Love Tink]

Honestly I'm giving him the benefit of the doubt. He was upset. In the heat of a $1600 moment I'm wanting to rant, get something for my trouble and that's about it!

Yes, and that emotion you are experiencing is called empathy. It is obvious (from this and other threads) that some who are very fired up on this thread are unable to see anyone who doesn't act/think exactly as they do/would as anything but wrong.

The fact is that Disney gives out a lot of make-goods. I don't see why anyone would waste their time worrying about it, or saying that such a business practice is a mistake. Disney seems pretty good at what they do.

 

[Kimberly9701]

So, I bought five days worth of tickets for my family of five. After submitting the order I got an error message saying the order was not yet complete and I will receive another email when it is resolved. Got an email a couple hours later that was an order confirmation. I thought all was good at that point. Surprise! Disney charged me $1600 times two! I did not resubmit the order at all, this was entirely on them. Although the charge was immediately made to my account, a refund takes 7-10 days. Customer service wasn't even apologetic about basically stealing $1600 from me for over a week. Anyone else ever had this happen to them? I figured they would at least give me a park hopper upgrade based on hearing how great their customer service normally is. Not feeling the magic at all so far.

Ok wait a minute. How do we know the OP debated about hoppers, then "an opportunity " came up?

I think he had tickets on the brain after he got an extra $1600 charged to his card and an option to those tickets was just a thought that at the time made sense to him when he was really upset that it might take 10 days to get that amount credited back.


Honestly I'm giving him the benefit of the doubt. He was upset. In the heat of a $1600 moment I'm wanting to rant, get something for my trouble and that's about it!

When your money goes missing, especially an amount that large it feels like stealing.


Lucky for him he's been set straight, accused of taking an opportunity to get a ticket ugrade and all sorts of other things.

Odds are good he's scratching his head at this thread and now feeling like he committed pre meditated grand theft park hopper!

"at least give me a park hopper..." That is expecting, feeling entitled, etc.

I am willing to bet that refund doesn't take 7-10 days. In the heat of the moment I still don't see the need to claim money was stolen.

Hopefully he learns from this and doesn't expect something next time, thereby avoiding needless disappointment and frustration.

The charge itself is frustrating, I won't diminish that fact. But errors happen. Not all warrant compensation. It's just a fact of life.

 

[kaytieeldr]

Disney is a common example to teach about differentiation in the market by using customer service in order to drive a higher price point for a similar experience.

And my time calling the credit card company and getting my banking in order has value, compensation for that time is not getting something for free.

If you disagree with me about refunds, that's fine. I believe it, so it makes me angry.

Regardless, I'm sure he spent time on the phone with his CC company or bank. For me, it's the same phone number, but we have an issue.

The customer's decision to contact their bank is a personal choice, not required or probably even indicated or implied by the merchant. No compensation for time spent is the only reasonable result.

Yes I did, but it's probably from ALL cash is what I think.

Twenty four hours of interest on $1,600 at two percent is a whopping nine cent. Eight point seven cents. It's incredible that any interest earned revenue would come from mistakes like this one.

 

[fbarker]

Even if it were the CC company, Disney should still compensate me my hour and a half of time dealing with the CC company that I wouldn't have had to do if their computer hadn't made an error....

But companies and/or their banks are absolutely making money off of your money during the 7-10 days it takes to process your refund.

Please help me understand. How is the CC company or bank make money on a duplicate charge. Its a charge to your card, you have paid no money and you are not charged any interest, its just a paper posting to your account. No harm no foul....so how do they make money on that?

 

[Ambear]

Honestly I'm giving him the benefit of the doubt. He was upset. In the heat of a $1600 moment I'm wanting to rant, get something for my trouble and that's about it!

I agree with those saying he shouldn't expect extra compensation for his trouble, but I figured he was just on here to rant about an experience that upset him.

 

[MinnieSweetheart]

Please help me understand. How is the CC company or bank make money on a duplicate charge. Its a charge to your card, you have paid no money and you are not charged any interest, its just a paper posting to your account. No harm no foul....so how do they make money on that?

https://en.m.wikipedia.org/wiki/Overnight_market

 

[fbarker]

I honestly cannot believe people on this thread think 1,600 dollars is a minor snafu. Can I borrow that money from you? I mean, jeez... I too would like some compensation for taking what would amount to my entire budget for a month for 10 days.

Lets remember the OP was not out any money. It was a charge to their CC and no money out of their pocket. It will be resolved with no money paid.

 

[kaytieeldr]

https://en.m.wikipedia.org/wiki/Overnight_market

Nope. The overnight market has zero relation to a duplicate consumer charge somewhere along the payment processing.

 

[smadath]

I think it sounds like a credit card, so unless his monthly budget is only paid for with plastic then I don't see it.
Let's say it was a debit card- then yes, still an accident and I understand very frustrating, but I think he would have specified that in his post.

I had a booked a WDW vacation in March...with a debit card.
3 days later I decided to go thru a TA. She made a new reservation with same debit card.
Then I cancelled my original reservation.

The money was back in my checking account within 48 hours.
And I didn't have to make one single phone call to ensure that.

If the 1600 used all available space of his credit card limit, he can call the credit card company and ask for an extension.

Point is- they aren't holding hostage $1600 in cash.

My bank issues Debit cards that can also be used as Credit cards. You choose which way to use it when making a purchase. In either case, it draws from the checking account. So, the $1600 could be unavailable as cash for OP even if it was a Credit purchase.

 

[DWillowBay]

In the words of that great Disney philosopher, Elsa, "Let it go!"

 

[MinnieSweetheart]

The insurance company I worked for issued refunds in a 7-14 day period unless a specific state's Department of Insurance required a less time. The system automatically generated the refunds unless an agent or an insured requested by e-mail or phone the refund to be generated earlier. We all would love our money faster for sure but all sorts of businesses have differing refund policies; I absolutely love Costco but if I use my card as Debit (which I use all the time except for the like 3 times last year we used our Amex) I can only get the refund as cash back...which does annoy me cuz I used my card to begin with instead of cash but it is their refund policy (I'm sure it is related to transaction fees imposed by the card issuers) and in the grand scheme of things I am still getting the refund.

Just bumping this...

 

[Kimberly9701]

My bank issues Debit cards that can also be used as Credit cards. You choose which way to use it when making a purchase. In either case, it draws from the checking account. So, the $1600 could be unavailable as cash for OP even if it was a Credit purchase.

Right. I used my debit card as a "credit card" for my WDW reservation. Once cancelled that money was back in my checking account within 48 hours.

I've had returns at a store take longer to post.

 

[maryj11]

In the words of that great Disney philosopher, Elsa, "Let it go!"

Really it was an error, doesn't matter who or what caused it.
I would be upset to if I was charged 1600 twice! In a panic they were upset, that's normal in a situation like that.
Like Elsa said "Let it go!"

 

[mom2rtk]

I'm sorry OP. That really stinks.

 

[StuckInKS]

If you're getting a refund, I don't see how this in any way makes it "not a good start to (your) Disney vacation" just because you didn't get any extras because you had to wait a few days for your refund. Based on your title, I thought you were going to say Disney wouldn't offer you a refund.

 

[maryj11]

If you're getting a refund, I don't see how this in any way makes it "not a good start to (your) Disney vacation" just because you didn't get any extras because you had to wait a few days for your refund. Based on your title, I thought you were going to say Disney wouldn't offer you a refund.

I think when they said, "not a good start to a Disney vacation" they were talking about the emotions they felt at the time of thinking they may have lost 1600.00. Not because that they didn't get any extras.

 

[BattyKoda]

Planning a Disney vacation can be stressful enough without something like that happening... sorry this happened to you OP.

I think that Disney could be a little quicker with a refund of the monies (not saying that they are or are not to blame)... and I also think that the card company should have had some check in place to verify two charges of the same amount, from the same company, placed so quickly in such a short period of time. Some cards are def much better at handling these types of issues than others. While other companies have better checks in place to preventing double billing.

All that said, it appears to be a simple mistake, which hopefully will be resolved shortly. Good luck OP.

 

[smadath]

Right. I used my debit card as a "credit card" for my WDW reservation. Once cancelled that money was back in my checking account within 48 hours.

I've had returns at a store take longer to post.

I've never had OP's situation happen, so I wasn't sure how long it would take. Good to know it's pretty quick!

 

[maxiesmom]

Planning a Disney vacation can be stressful enough without something like that happening... sorry this happened to you OP.

I think that Disney could be a little quicker with a refund of the monies (not saying that they are or are not to blame)... and I also think that the card company should have had some check in place to verify two charges of the same amount, from the same company, placed so quickly in such a short period of time. Some cards are def much better at handling these types of issues than others. While other companies have better checks in place to preventing double billing.

All that said, it appears to be a simple mistake, which hopefully will be resolved shortly. Good luck OP.

Unfortunately it is not only up to Disney how fast the money goes back, it is up to the credit card company.