Yes I am having the same problem today, I have emailed them asking for a copy of the renewal form, let's hope they get back to me soon, I will let you know.
It only worked on one netbook for me, I managed to email the form and proof of shares at the beginning of the month and received my card yesterday. I had emailed them to send me a form to sign but they did not reply to that, they only replied when I sent all the stuff in.
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