For the challenge participants, this was the second email I received regarding refund options, after the first email that stated we only had the option of gift cards or MYW tickets.
Dear Jacqueline,
Thank you for contacting us about the cancellation of the Walt Disney
World Half Marathon.
Please accept our sincerest apologies that we are unable to fulfill
Option 3 as requested. We have reviewed these requests with our
runDisney Leadership, and they have received the utmost considerations.
In the interest to fairness of all Challenge participants, we are unable
to offer a transfer to a future Half Marathon event to our Challenge
participants.
We still encourage you to select from one of the following two options:
- Option 1: A full refund, minus
ACTIVE.com fees, for the cost of the
race registration in the form of a Disney Gift Card. Please note, the
Disney Gift Card is not accepted for payment for runDisney race
registrations.
- Option 2: Two complimentary 1-Day Magic Your Way Tickets with Park
Hopper Option, valid for use on any future visit to the Walt Disney
World Resort. The tickets do not expire and may be used during regular
operating hours. Please know, complimentary tickets cannot be upgraded
nor can they be applied toward a package to meet eligibility
requirements.
At your convenience, I encourage you to respond directly to this
message, clearly indicating the recovery option you would prefer.
Jacqueline, I look forward to your reply.
Sincerely,
The runDisney Team
Guest Experience Services
www.runDisney.com
Email:
runDisney@disneysports.com
I asked to speak to a manager because I explained my situation: I am a cast member so the MYW tickets are useless and I do not find $180 worth of things/food to purchase a valuable exchange considering they will defer regular "half" participants but not "challenge" ones. While I completely understand that they could have given us nothing in return, I'm quite frustrated at their lack of continuity between half participants. I also understand the challenge in deferring people from a challenge to a future half, but I wish there were a solution.