fairytalelover
DIS Veteran
- Joined
- Nov 20, 2003
Our mattresses were lumpy. We woke up with aches and pains every day
I hate the thermostats at hotels now. The newer the hotel or more recent the remodel, the better chance that the thermostat has a motion sensor and that I will be uncomfortably hot while sleeping.It was crazy we went to bed with it cool would never change the thermostat and it would be unbearably hot by 1am I did not want even a sheet on me because I was pouring sweat! I think we had a bad thermomstat but I never complained since I knew they were at capacity so what could they do.
I understand enjoying the positive things. That's not the point. Yes I enjoyed my trip regardless of the few things I disliked and we will go back too. The point is that when we fork out the amount of money they charge at aulani we expect certain things and a certain level of service and luxuryI think the problem is sometimes we go to places like Aulani with such great expectations and can be disappointed if things are not perfect. I read LOTS of reviews the good the bad and lowered my expectations that it would not be perfect it probably would not be as wonderful as the Disney cruise due to other reviews. So yes I agree there were some issues with Aulani but I still had a wonderful time and would probably go back.
We were there the last week of February too!
I hated not having a duvet or comforter yes the blankets were not ideal they brought us. Would have used the quilt on the bed but my husband reminded me they do not normally wash them My hubby loved not having a comforter and just a sheet My kids decided to use their blankets from home my daughter actually slept in her mermaid tail blanket to stay warm. It was crazy we went to bed with it cool would never change the thermostat and it would be unbearably hot by 1am I did not want even a sheet on me because I was pouring sweat! I think we had a bad thermomstat but I never complained since I knew they were at capacity so what could they do. We were normally so tired it did not matter! There were lots of great things too i just focused on that and reminded myself I am in Hawaii not working, there is sunshine and warmth and my family is healthy and together so how can I not be happy and loving life!
Oh and the bath robes were wonderful so made up for the crappy blankets!!
I understand enjoying the positive things. That's not the point. Yes I enjoyed my trip regardless of the few things I disliked and we will go back too. The point is that when we fork out the amount of money they charge at aulani we expect certain things and a certain level of service and luxury
And therein lies your problem. Disney charges the rates they do because they can. They get that rate every day. Aulani is full or close to it practically every night. The level of service and luxury they provide is what it is. YOU are not going to change it. If you don't like it, there are many other properties on that island that may (or may not) suit your needs. But, coming on here and complaining over and over and over again isn't going to change a single thing about what Disney charges or what they provide. When Aulani first opened they DID have duvets on the beds. Last year Disney decided they were no longer going to provide duvets. Did they ask you? Nope. Did they ask me? Nope. But, that's what they did. And, maybe someday THEY will decide to change things again. Some will like it, some won't. But regardless, THEY will do what they want. The only recourse you have is to talk with your dollars. Stay there or don't stay there. The choice is yours. But guess what? If you decide not to go back, someone else is waiting to take your place. And will probably love it. Nobody made you "fork out the amount of money they charge".
Which means it'll be 700 per night.Cannot wait for the Mandarin to open. Now that will be worth 500 a night
That's a horrible way to think and not very accurate. Disney has changed many things throughout the years because of complaints from guests. They have changed things in the parks and their resorts. It happens all the time. I've shared my opinions here in order to inform others of issues and to see if others shared my experiences. Burbank also shared all of this with the management at aulani. If enough people air their complaints then things will change. They always do.And therein lies your problem. Disney charges the rates they do because they can. They get that rate every day. Aulani is full or close to it practically every night. The level of service and luxury they provide is what it is. YOU are not going to change it. If you don't like it, there are many other properties on that island that may (or may not) suit your needs. But, coming on here and complaining over and over and over again isn't going to change a single thing about what Disney charges or what they provide. When Aulani first opened they DID have duvets on the beds. Last year Disney decided they were no longer going to provide duvets. Did they ask you? Nope. Did they ask me? Nope. But, that's what they did. And, maybe someday THEY will decide to change things again. Some will like it, some won't. But regardless, THEY will do what they want. The only recourse you have is to talk with your dollars. Stay there or don't stay there. The choice is yours. But guess what? If you decide not to go back, someone else is waiting to take your place. And will probably love it. Nobody made you "fork out the amount of money they charge".
Disney is in business only to make money and keep its shareholders happy. They will change if it suits their profit making needs and only if it suits those needs.That's a horrible way to think and not very accurate. Disney has changed many things throughout the years because of complaints from guests. They have changed things in the parks and their resorts. It happens all the time. I've shared my opinions here in order to inform others of issues and to see if others shared my experiences. Burbank also shared all of this with the management at aulani. If enough people air their complaints then things will change. They always do.
The first time we stayed in a Dvc room my biggest disappointment was with the beds and bedding. I assumed it was going to be comparable to a 4 star resort. The theming is over the top but the only two properties I've ever had good bed and bedding was grand Floridan villas and the Disneyland hotel. It's one of those things you just have to live with or choose to stay at another hotel. The Grand California Villas is supposed to be their flagship resort in California yet you will find better beds and bedding at a 2 or 3 star off property motel. I just think it's something Disney isn't interested in fixing. Our room at GCV had just been refurbished with new beds and bedding. My kids college dorm mattress was higher quality. The villa new bed and bedding consisted of a junky platform bed with a saggy mattress and a couple sheets over the top. No box spring so large gap in headboard, and no tucking in the flat sheets on the mattress. If using points as a Dvc member I overlook but I certainly would be shocked if paying $600/night for that!
To be honest, though, I am so grossed out by the idea that duvets and comforters in *some* hotels not getting clean that I prefer the triple sheet method.