I have to agree with this, and I am a total crazy, control freak. It took everything I could muster to turn my 50th wedding anniversary over to a TA. She was a complete stranger who lives a 1000 miles away; she was highly recommended by relatives and friends of relatives. But we have not been to WDW in 15 years and my how things have changed.
On our trip mid-Sept, there will be 5 adults and 2 kids. We are taking our kids and 2 grandkids to WDW as a celebration of our 50th anniversary. First time for grandkids. I decided with all the ADR's and fastpasses and FD, that I would use a TA. We have been to WDW 4 times before, 2 cruises, a 40th anniversary 10 day European trip..never used a TA and all were great trips! However, I chose to use a TA this time, and it has worked great. I still tend to worry and obsess. But she told us to book at least 180 days before our trip, which we did. Bright and early at 180 days she booked 4 character dinings, mama melroses fantasmic pkg, 8:00 ressie at la Hacienda de San angel to watch Illuminations plus a surprise luncheon reservation at BOG( which I did not really know about) plus a BBB ressie for 6 & 8 granddaughters before we go to CRT and got a table for 7 at each restaurant. She emailed me at 5:42 this morning to tell me should got us QSDP applied to our 2 rooms at POP and had upgraded our tickets to PH and our QS to TS per our instructions. In the email, she sent the new greatly reduced invoice for the reservation. So the free dining saved a combination of $1900 on the 2 rooms. So yes, there are really good TA's and some not so good. I am truly sorry for those who had a TA who did not do a good job for you. I too would be very upset! No one is guaranteed free dining, and my TA told me that up front, but if they aren't up trying when it drops..that is inexcusable.