I also received a call back concerning my email.
Like you, I felt that they heard what I was saying.
And I was outright told that they were fielding a lot of these calls.
I was also given a direct number in case I needed to contact them again.
I am still not happy about the change. But I am willing to give them a chance to do this right.
If it isn't done right, to my thoughts, I will be calling them on it.
WHAT'S THE NUMBER??