MarBee
DIS Veteran
- Joined
- Aug 4, 2015
I am headed to Pop Century in 7 days. I had originally booked the Play Stay and Dine package, but then got an Annual Pass, so I changed the reservation to a Room only.
While perusing the Annual Passholder deals, I came across a $195/night POFQ deal for my dates and decided to upgrade. However, after a long time on the phone with my cast member (she constantly went to check with her “team leader” on things), I was told that
1) since I originally booked as part of a package, it was impossible to upgrade
2) I would have to book a completely new reservation and cancel the old
3) doing this would cause me to forfeit all of the money I paid for the Pop room (paid in full)
Of course I didn’t book. However, the CM was shocked that I didn’t want to. I had to say, “why would I pay you money for a room I’m not staying in in order to give you MORE money for another room?”
Did I get bad info here? I know CMs can all give conflicting answers, but she constantly checked with her team leader for answers. It was super late after I got off the phone (about 40 min phone call), so I didn’t bother to call back. The next morning, that offer was gone. Sigh.
Also, since getting off the phone with her, I’ve received emails as if I’ve just booked (info about fastpasses, online check in, asking about magic bands...) Did this CM do something wrong to my reservation?
Sorry for the vent/rant/questions. Anyone have any input?
Thanks in advance!
While perusing the Annual Passholder deals, I came across a $195/night POFQ deal for my dates and decided to upgrade. However, after a long time on the phone with my cast member (she constantly went to check with her “team leader” on things), I was told that
1) since I originally booked as part of a package, it was impossible to upgrade
2) I would have to book a completely new reservation and cancel the old
3) doing this would cause me to forfeit all of the money I paid for the Pop room (paid in full)
Of course I didn’t book. However, the CM was shocked that I didn’t want to. I had to say, “why would I pay you money for a room I’m not staying in in order to give you MORE money for another room?”
Did I get bad info here? I know CMs can all give conflicting answers, but she constantly checked with her team leader for answers. It was super late after I got off the phone (about 40 min phone call), so I didn’t bother to call back. The next morning, that offer was gone. Sigh.
Also, since getting off the phone with her, I’ve received emails as if I’ve just booked (info about fastpasses, online check in, asking about magic bands...) Did this CM do something wrong to my reservation?
Sorry for the vent/rant/questions. Anyone have any input?
Thanks in advance!