Nancyg56
DIS Veteran
- Joined
- Aug 17, 2005
I think a business does need to have balance for sure.
I understand the desire to squeeze out more profit in a variety of ways. On the other hand some of those ways (ahem parking fees at the resorts among other things) do not help people's impression of the company.
And so on and so on lol
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Oh I am in total agreement, increasing fees, reducing staffing, and adding more events that are now for purchase makes it much harder to leave with a favorable impression of WDW, especially if one is subjected to a cluster of issues that seem to just keep snowballing. I also am in no way accepting of sub par service in Disney, not in the parks, restaurants, resorts or shops. I am simply saying that given all of the stresses that customer service entails, those CM's are getting hit with a lot lately.