I started reading this thread two weeks ago and checked on it every day until our visit yesterday. My last visit to Orlando was 35 years ago as a child, so a lot has changed. Now, with a wife and two kids, we visited Orlando with three other families to celebrate New Year's together. (To be fair, my family has done Disney Land twice in the past 12 years, and we did a
Disney Cruise with said-families four years ago.) We did lots of non-Disney things, but decided January 2 to MK as a group; and myself and another family (from England) went to HS yesterday (the other two families did Epcot on December 30). While I had hotel and airfare booked 5-8 months prior, some family issues came up at around T-35 which potentially could've cancelled our vacation, so decided not to buy park tickets. Thankfully, things cleared up at around T-25, so I proceeded to buy 2-day/1-park-per-day tickets, but I got hosed on FP+. As luck would have it, I somehow was able to grab a reservation to Oga's Cantina at about T-5 by checking multiple times per day. At about T-2, I was able to switch our ToT FP from 9pm to 2pm as well as pick up Fantasmic at 9:30pm.
We got back from MK at about 10pm. Set the alarm for 5am.
Rolled out of bed, got the family up.
In the car by 5:50am.
Parked by 6:15am.
Through bag check by 6:20am.
Run into our English friends; get separated very quickly since the turnstile lines started moving.
Tap our cards around 6:35am. No fingerprints. Use app to verify that my family are all acknowledged as having tapped through.
Get absolutely lost and packed in the sea of humanity kind of near Hollywood & Vine; run into our English friends again
Started really monitoring the app around 6:58. I was the only in my family using the
MDE app.
Family next to me was also counting down the seconds to 7am.
At about 6:59:45, I tap the home button on the app (Samsung Galaxy S10 on T-Mobile LTE).
As soon as I see my phone's clock change to 7:00, I click on Find Out More, then Join Boarding Group, add my family... BG 14
English friend's wife's phone's (iPhone X) app crashes; they get BG 159
Follow the mass of humanity to SWGE, start standing in line for MFSR
We wait in line as the first wave of BGs get called. I tell the family if we're not on MFSR ride by 9am, we need to ditch the line and go to RotR. Once the line finally compresses, we end up in front of the Millenium Falcon. I find a CM and ask if they think we can get on MFSR before 9:35am. She obviously did not hear about the technical issues going on, so she said not to risk it and leave the line. We get to RotR at about 8:15 when we're told that the ride is down and to come back later. CM also says that they will honor early boarding groups for "a reasonable amount of time after 9:35am", which did not give me a warm fuzzy. I told the CM that we left MFSR on the recommendation of another CM; she said to find a GET CM, which were difficult to find. So now we're in kind of a purgatory. Fortunately, the line comes back online shortly thereafter, and we get on RotR. Entrance to exit took about 30 minutes. Yes, it's amazing. The kids and I took two discreet selfies. At that point in time (not knowing the ride would break down so much the rest of the day and just how lucky we were), I felt that we probably could've done MFSR through the standby line and have been at RotR by 9:35am. We speak to a GET CM after the ride about getting the run-around between multiple CMs, and she gets us a MFSR FP, which we use immediately. (MFSR is also a fantastic ride.)
Obviously, it was not a good day for later BGs, and our friends did not get to go on it. They took the disappointment in stride, especially since they have a son with special needs who loves amusement park rides (they did have the special needs FP). They did let a CM know about the app crash issue they had and the disappointment of not being able to experience RotR, and they were given something nice as a parting gift. It wasn't their first trip to DW, nor will it be their last. We all left to go back to our respective homes today, so getting a one-day HS ticket and FP would've been a lost cause.
Anyways, I just wanted to thank everyone who contributed in this thread and gave me the ammo to figure out what to do. I believe it's sheer dumb luck that I was able to get such an early BG. I wouldn't mind Disney implementing a VQ system for hugely popular rides where perhaps 50 BGs are released at opening, another 50 two hours after opening, another 50 two hours later, and another 50 (as backup BGs) two hours after that.