MidwestMulan
Earning My Ears
- Joined
- Feb 6, 2009
I was on hold for guest services... got cut off and now back to the drawing board. Have been on hold again for 50 min waiting to get a CM... very frustrating!
Sorry, re-read the latest announcement and I see pop is open 7/10. I missed when I read it before.I didn't think that POP was open in August? When does it open?
The hold for guest services is 1 hour - or so I was told.How long have you had to wait if you get transferred to guest services? Just wondering what I am in for.
July 10 | Disney's Animal Kingdom Villas - Jambo House, Disney's Pop Century Resort, Disney's Contemporary Resort |
July 29 | Disney's Caribbean Beach Resort |
August 12 | Disney's Polynesian Village Resort and Disney's Art of Animation Resort |
August 24 | Disney's Yacht & Beach Club Resorts |
September 21 | Disney's Grand Floridian Resort & Spa |
October 1 | Disney's BoardWalk Resort |
October 14 | Disney's Coronado Springs Resort |
Yes, you will be charged rack rate at the hotel you choose. I was on the phone with a Castmember this morning, and was told that the moves by Disney are no longer taking place.Okay, so I'm confused..... if we do a resort change will we be charged or not????? POR wont be open for my stay and I'm definitely not wanting to be downgraded to a value or pay a crazy amount for a deluxe.... god tomorrow is gonna be so stressful!
I had to move our July trip to next July 2021 - I got a room only reservation because that was all they could at the time. When can I make this a package? Staying at Yacht Club.
Does anyone know when I can change my room only reservation (July 2021) to a vacation package?
The recording is saying 2.5+ hour hold times.The hold for guest services is 1 hour - or so I was told.
I have been without music longer than that. Probably close to 45 minutes now.Anyone on hold, have you not had music for about the past 1/2 hour? Cell phone says 3:38:18 and i'm starting to get nervous
That your resort isn't open and you want to know what disney is going to do about your reservation. If they try to charge you, ask to be transferred to GS.Wait wait okay.... so when I call what should I say????
Yes, please...what is the script...I definitely don't want to mess this up...any help would be much appreciatedWait wait okay.... so when I call what should I say????
I was just rebooked into the same resort category at no additional charge.Yes, you will be charged rack rate at the hotel you choose. I was on the phone with a Castmember this morning, and was told that the moves by Disney are no longer taking place.
My dilemna is that if I cancel my July 9-12 reservation at Caribbean Beach, I may lose my reservation to the park that I got this morning for July 11.
Thank you so much! The past 5 hours I have spent calling and now on hold...I guess have been a bit premature I hate to hang up...maybe I can pass the call to someone on here, lol!I don't know if this was answered yet - 2021 room-only reservations can be modified to a package (adding tickets) starting Wed. 6/24.